National Outbound Manager

eGourmet Solutions, Inc. isa National Logistics and eCommerce Fulfillment company specializing in frozen, refrigerated, and dry perishable goods.

The National Outbound Manager is responsible for overseeing, optimizing, and scaling the outbound shipping, transportation, and delivery operations across all locations for eGourmet Solutions. This includes ensuring that products (particularly perishables, refrigerated, frozen, and dry goods) are shipped cost-effectively, on time, and in compliance with cold chain and quality standards. The role requires strategic oversight, data-driven decision‑making, and working cross‑functionally (operations, quality assurance, customer service, finance) to ensure outbound operations meet company targets for cost, speed, quality, and customer satisfaction.

Responsibilities include, but are not limited to:

• Develop and execute a national outbound strategy that balances service level, cost, and perishability/risk.
• Forecast outbound volume, capacity, and seasonal fluctuations, and align resources (carriers, trailers, workforce) accordingly.
• Set KPIs and SLAs for outbound operations (e.g. on-time delivery, freight cost per unit, trailer utilization, cold chain integrity, damage/spoilage rates).

• Select, negotiate, and manage relationships with carriers, freight providers, and third parties, ensuring competitive pricing, service reliability, and cold chain capability.
• Maintain empty trailer pools, oversee backhauls or return loads when relevant, and optimize transportation routing to reduce cost and transit time.
• Monitor carrier performance (on-time pickup, transit time, damage/spoilage, compliance with cold chain temperature controls).

• Standardize outbound operations best practices across all sites (loading, staging, grouping orders).
• Implement continuous improvement projects focusing on packaging, load consolidation, route planning, trailer loading efficiency, cold chain integrity, minimizing waste.
• Use data analytics and reporting (daily/weekly/monthly dashboards) to spot bottlenecks, inefficiencies, and deviation from targets.

• Ensure all outbound shipments adhere to food safety and cold chain protocols (temperature control, packaging, handling).
• Maintain compliance with local, state, and federal regulations related to transportation of perishable/frozen/refrigerated goods.
• Oversee training and standard operating procedures (SOPs) for staff involved in outbound loading, packing, temperature monitoring, etc.

• Work closely with Customer Service / Client Relations to ensure outbound delays or service issues are communicated proactively.
• Collaborate with Sales / Account Management to understand delivery expectations, customer constraints, and recovery protocols in case of missed SLAs.
• Coordinate with Quality Assurance and Cold Storage teams to reduce spoilage / damage claims.

• Develop and manage outbound transportation and shipping budget. Monitor cost per unit, freight spend, accessorial charges.
• Identify cost savings opportunities (e.g. more efficient packaging, better carrier contracts, route optimization).
• Evaluate trade-offs between cost vs speed vs risk, esp. for perishable items where delays or temperature excursions can result in product loss.

• Lead, mentor, and manage a team of managers/supervisors across multiple sites. Ensure consistent performance, accountability, and alignment with goals.
• Build and sustain a workforce trained in outbound best practices, safety, cold…