SAS Director Retail Operations

SAS Director Retail Operations

Location:

Kansas City, KS, USA.

The Retail Operations Director is responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics and driving accountability of back-office teams in support of the Business Unit. They will lead performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem solving and process development. They should focus on defining measurable results for the organization that enable and support outstanding program execution for our clients.

Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

• Participate in and contribute to all growth components of assigned division including merger and acquisition diligence, business development opportunities, cross team collaboration opportunities and product development
• Research, validate and optimize operations data from due diligence during mergers and acquisitions
• Create business development materials and identify opportunities across clients
• Contribute to the development of new products within the division including project management, design and product testing
• Manage annual planning cycles and annual planning meetings to align with growth objectives
• Harness the operational capabilities of the organization to drive programs and processes while maintaining budgetary discipline
• Lead contract management and establish asset management capabilities within teams
• Provide monthly support to teams through forecast and client invoicing processes
• Serve as liaison between division teams and back-office functions
• Build processes and infrastructure to enable scalable, measurable and profitable growth
• Set expectations and interface closely with stakeholders on performance against execution goals
• Lead, track and manage a monthly performance scorecard for each team
• Capture and manage data for teams related to forecasting, financial actuals, employee retention, revenue per employee, year-over-year financials, operational trends and customer satisfaction
• Adjust and optimize service quality to maximize one-to-one consumer interactions
• Collaborate with business leaders across departments to identify process gaps and best practices in operational support to improve overall performance

• Education Requirements:
  
  Bachelor's degree (master's degree preferred)
• Experience Requirements: 8-10 years' experience in relevant field (Retail or Consumer Packaged Goods industry experience preferred)
• Travel requirement:
  No travel requirements

• Direct Reports:
  Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
• Indirect Reports:
  May delegate work of others and provide guidance, direction and mentoring to indirect reports

• Expert level influencing skills with ability to manage internal and external boundaries, set expectations and build alignment at varying management levels and client interfaces
• Expert level execution skills to coordinate expectations into measurable business results
• Expert level credibility skills with ability to link relationships, processes and business methodologies with cost‑saving activities
• Excellent strategic thinking and process development skills
• Excellent organizational and problem‑solving skills
• Excellent communication skills, both written and verbal
• Ability to effectively handle multiple tasks and projects simultaneously in a complex environment
• Team player with strong interpersonal skills
• Ability to manage and develop a team of 10 or more employees, including direct and indirect reports

Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in‑store environment, which may include working in variable temperatures such as refrigerated areas, freezer sections and deli/bakery areas. The position typically requires the ability to spend 66%+ hours each workday performing the following activities:
Engage in considerable physical activity, ability to lift, push and pull up to 50 pounds, stand on feet for long periods of time, use consumer goods products, prepare, and serve food and beverages safely as appropriate for the product demonstration.

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be…