District Service Manager

Overview

Under the general guidance of the Regional Service Director, the District Service Manager will lead a team of people to drive operational strategies that align with the company’s culture and long-term goals to exceed our customers’ expectations. This individual provides direct oversight to multiple Service Centers throughout their region. Ensures all locations meet or exceed environmental health and safety, regulatory compliance, DoT regulations, production, financial, and waste management goals within their region.

The District Service Manager should have a deep understanding of logistics, planning, and exceeding customers' expectations.

• Provide support to local service centers by coaching and developing managers and/or supervisors within their assigned district, particularly in the management techniques of planning, organizing, and leading through continuous coaching and feedback on performance, and conduct performance appraisals, ensuring alignment with company goals and regulatory requirements.
• Make recommendations and/or approvals on salary adjustments, promotions, transfers, and dismissals within their assigned district.
• Provide support and participate in the recruitment and hiring of field leadership and drivers as needed.
• Conduct regular meetings to keep teams within their assigned district informed of current issues and events, procedural/operational changes, and new developments in the department and Company.
• Accountable to oversee selection, training, and development of an effective, efficient, diverse workforce within their assigned district.
• Provide technical support to field staff and managers, assist in the content development and deployment of technical training.
• As a continual learner, stay updated on regulations and industry developments.

• Promotes Safety and Security initiatives across the entire team within their assigned district.
• Implement, Communicate, and Train safety protocols and compliance measures to ensure operational efficiency and regulatory adherence within their assigned district.
• Train on and Implement safety protocols and compliance measures to ensure operational efficiency and regulatory adherence within their assigned district.
• Initiate actions to assure timely resolution of identified hazards or unsafe conditions and practices within their assigned district.

• Supports sales department within their assigned district in the implementation of new accounts, presentation of services, response to inquiries and technical information.
• Collaborates with commercial to maintain and monitor existing customer relationships within their assigned district.
• Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs within their assigned district.
• Will act with urgency to resolve customer issues to maintain high service level and grow the business within their assigned district.

• Implements and communicates continual improvement of productivity standards and team member safety in all phases of the operation in accordance with financial goals within their assigned district.

• Responsible for route management processes within their assigned district, ensuring alignment with company goals and safety and regulatory requirements, including LTL, Bulk/FTL, pre-service, and post-service execution.
• Develop and manage routes to ensure efficient waste collection and transportation.

• Oversee technical services management processes inclusive of HHW, onsite programs, and lab pack programs within their assigned district, ensuring alignment with company goals and regulatory requirements.

• Responsible for service center management processes, ensuring alignment with company goals and regulatory requirements related to facilities, supply, and asset management.
• Responsible for P&L (Profit & Loss) management and performance to financial plan ensuring accuracy and alignment with company financial goals within their assigned district.
• Accountable to ensure 10-day management processes align with…