Account Manager

Job Description

The Account Manager is responsible for managing and growing their assigned book of business with both product and service contract sales. The three primary objectives of the position are to enroll or renew customers in service contracts, sell products over the phone, and generate leads for the field sales team. The Account Manager builds strong relationships with their customer base through a regular cadence of communication to ensure that they stay on their service contracts and to identify opportunities to sell additional equipment.

The Account Manager serves as the go‑to person for their customers, acting as a liaison to the right internal partners to quickly resolve any issues.

• Grow the service contract business in the territory by enrolling new customers and ensuring current customers renew their contracts.
• Follow up with marketing leads to sell products over the phone into the territory.
• Generate leads through a regular cadence of contact with the customer base; close those sales or pass the leads to the outside sales team when appropriate.
• Be the customer’s trusted partner and go‑to person for product and service needs.
• Quickly resolve or facilitate the resolution of customer escalations.
• Work closely with internal and external partners to provide excellent service to customers and capitalize on selling opportunities (field sales teams, dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, Field Service).
• Leverage systems such as Dynamics and SAP to effectively manage the book of business.

• Bachelor’s degree or equivalent work experience required.
• Minimum 4 years sales experience.
• Inside sales or account management experience preferred.

• 3+ years inside sales or customer service experience.
• 3+ years building long‑term relationships with an account base over the phone.
• Proficiency in Microsoft Office Suite.
• Proficiency in ERP and CRM systems preferred.
• Excellent oral and written communication skills.
• Excellent collaborative behavior skills.

Actual compensation packages take into account a wide range of factors unique to each candidate. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, a 401K match, and/or other applicable compensation plans.

$20.80 - $29.50 per hour

DEXIS

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://(Use the "Apply for this Job" box below). and the compliance posters PDF is available at: http://.

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An Agency must obtain advance written approval from Envista’s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully‑executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.