Assistant Account Manager

Lamb is the leading commercial insurance broker dedicated to non‑profits and social services organizations nationwide. Lamb is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people’s lives, and we strive to do the same for our employees. Lamb has been recognized as one of the best places to work and we are proud of our culture!

The Assistant Account Manager will be responsible for providing customer service to internal and external customers. This Assistant will support a team of Account Managers as well as answer customer inquiries, process service requests and coordinate renewal paperwork.

• Obtain and review new and existing client applications
• Prepare and submit customer requests (i.e., endorsements, certificates and loss runs)
• Support the renewal process by gathering forms and obtaining missing information
• Assist customers with basic questions about their policies
• Send coverage updates to customers and follow up to ensure forms are returned
• Prepare and mail follow‑up letters to customers

• Associate's degree or equivalent education and/or experience required
• General understanding of commercial property and casualty coverages and rating is preferred
• Demonstrate analytical and problem‑solving skills
• Strong organizational and time‑management skills to prioritize heavy workloads to meet time‑sensitive deadlines
• Strong knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
• Ability to communicate professionally with internal and external clients

Lamb is a proud Equal Opportunity Employer. Lamb is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Lamb will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority.