Field Service Technician

Fives HPM is actively seeking a Field Service Technician to join our Aftermarket team.

The ideal candidate will have strong mechanical, electrical, and CNC aptitude, enjoy hands-on troubleshooting, and be comfortable working independently at customer locations.

Learn more about our company:

Fives is an industrial engineering group with a heritage of more than 200 years. Fives designs and delivers machines, process equipment, and production lines for the world's largest industrial companies around the world. We are committed to making industry smarter, more efficient, and more sustainable.

Fives HPM designs, builds, installs, and services advanced machine tools and manufacturing systems used by leading manufacturers worldwide. Our team delivers innovative solutions that maximize productivity, precision, and reliability for customers across aerospace, defense, automotive, energy, and industrial markets.

The High Precision Machines (HPM) Division specializes in world-class machine tool technology, automation systems, and aftermarket services that support customers throughout the lifecycle of their equipment.

The Field Service Technician is responsible for independently installing, demonstrating, qualifying, repairing, and modifying Fives machines and associated equipment at customer facilities. The position works across mechanical, electrical, and CNC systems and performs assignments based on verbal or written direction from Technical Support, the Service Coordinator, or Service Manager, as well as information contained in drawings, service documentation, and other technical materials.

This role also operates and evaluates equipment to verify that machine accuracy, performance, and quality meet required specifications. The Field Service Technician works directly with customers, provides technical instruction, identifies potential safety concerns, documents service activities, and provides feedback that can contribute to the continued improvement of Fives products.

• Install, demonstrate, qualify, repair, and modify Fives machines and associated equipment at customer facilities, including mechanical, electrical, and CNC systems.
• Follow verbal and written technical instructions and interpret drawings, service documentation, and other equipment documentation.
• Operate machines and associated equipment at customer facilities to demonstrate or qualify equipment.
• Observe customer qualification runs and verify that machine accuracy and quality meet applicable specifications.
• Notify Technical Support or the Service Coordinator when deviations from specifications occur or technical problems are encountered.
• Prepare complete and accurate service reports in accordance with established procedures.
• Train customer personnel on the proper operation, maintenance, and repair of machines and equipment, with an emphasis on required safety precautions.
• Notify customers of unsafe operating practices observed while performing field service activities.
• Provide feedback and recommendations that support the improvement and development of Fives products.
• Maintain regular and predictable attendance.
• Work overtime and/or off-shifts as required by business and customer needs.
• Work and interact effectively with customers, colleagues, and other stakeholders on a routine basis.
• Maintain awareness of and compliance with ISO 9001 and ISO 14001 requirements.

• Associate degree (A.A.) or equivalent; two to four years of related experience and/or training; or an equivalent combination of education and experience.
• Valid driver's license.
• Ability to obtain a passport and credit card as required for business…