ServiceNow Developer

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization:

US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description:

We are seeking an experienced Lead Service Now Developer / Administrator with strong hands-on expertise in Service Now development, platform administration, architecture, and enterprise implementations. The ideal candidate will lead end-to-end Service Now implementations while actively contributing to development, integrations, platform configuration, and administration. The candidate should have extensive experience across ITSM, ITOM, ITAM, CMDB, CSDM, integrations, testing, release management, and platform governance.

• Lead end-to-end Service Now implementations, from requirements gathering and solution design through development, testing, and deployment.
• Perform hands-on Service Now development, configuration, customization, and platform administration.
• Design, develop, and maintain workflows, business rules, client scripts, reports, dashboards, and integrations.
• Provide technical leadership on Service Now platform architecture, design patterns, and development best practices.
• Develop and maintain CMDB and Common Service Data Model (CSDM) strategies.
• Lead platform testing, release management, deployment activities, and governance.
• Design and implement integrations using Azure AD, SSO, MID Server, REST APIs, SOAP APIs, and email services.
• Collaborate with technical teams, business stakeholders, project managers, and leadership.
• Present technical solutions, architecture designs, and implementation plans to stakeholders.
• Troubleshoot complex platform issues and optimize Service Now performance.
• Ensure platform scalability, security, reliability, and adherence to enterprise standards.

Required Technical

Skills:

• 8+ years of hands-on experience in Service Now development and administration.
• Strong experience with Service Now ITSM, ITOM, and ITAM modules.
• 5+ years of experience developing and supporting Service Now integrations.
• Strong knowledge of Service Now platform architecture and administration.
• Hands-on experience with Azure AD / Microsoft Entra  SSO integrations.
• Experience configuring and managing MID Servers.
• Strong experience with REST APIs, SOAP APIs, and email integrations.
• Expertise in CMDB management and CSDM implementation.
• Experience leading enterprise Service Now implementations.
• Knowledge of testing, release management, platform governance, and deployment processes.
• Excellent communication, leadership, and stakeholder-management skills.
• Ability to present technical solutions to both business and technical teams.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.