BMW Warranty Administrator & Recon Assistant

BMW of Kansas City South

Location:

1200 W. 104th Street, Kansas City, Missouri 64114
*
* Summary:

** Responsible for preparing records, reconciling warranty claims, and submitting warranty claims to the factory and distributors in accordance with Company guidelines.
*
* Supervisory Responsibilities:

** This job has no direct supervisory responsibilities.
** Essential Duties and Responsibilities*
* ** include the following:
*** Processes warranty claims in accordance with Manufacturer Guidelines.
* Verifies criteria required by factory or distributor.
* Posts credits received for payment of warranty claims.
* Prepares CSI documents.
* Assist Recon Manager with reconditioning workflow.
* Assist with Dealer service work as needed.
* Maintains warranty parts for scrapping or refund in accordance with Manufacturer Guidelines.
* Follows up with the factory and distributors regarding unpaid claims.
* Files warranty documentation and maintains records as necessary.
* Maintains CSI at or above Company standards
* Maintains an organized, clean and safe work area
* Participates in required training
* Records all hours worked accurately in company timekeeping system
* Follows Safeguards rules and regulations.
* Demonstrates the Company’s Core Values
* Complies with Company policies and procedures
* Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
* Other duties as assigned
*
* Qualifications:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
** Desired

Education:

** o   GED**√
** High School Diplomao   Associate Degreeo   Bachelor Degreeo   Master Degreeo   Doctorate Degree
** Field of Study/

Work Experience:

****√
** Accountingo   Automotiveo   Businesso   Human Resourceso   Information Technology
** Desired

Work Experience:

****√
** up to 3 yearso   3-5 yearso   5+ years
** Education/

Experience:

** Previous office, accounting, or administrative experience. Some knowledge of automotive parts and warranty claim processing is beneficial.
** Certificates and Licenses:
** o   Valid Driver’s Licenseo   Automobile Salesperson License
** Computer

Skills:

** Intermediate computer skills in Microsoft Office products.  Ability to learn the Parts system and software systems utilized to file warranty claims.
** Communication

Skills:

** Ability to understand and follow instructions. Ability to communicate effectively with customers, company personnel, and factory and distribution representatives.
** Attendance Expectations:
** The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.
** Physical Demands:
** While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.
** Environment Demands:
** Duties are performed primarily at a desk in an office setting.  Work includes frequent clerical and administrative responsibilities and interaction with customers, employees, and factory and distributor representatives.  May be exposed to noise, vibration, dust and exhaust fumes or other service and repair conditions while moving throughout the facility.
** Verbal and Writing Ability:
** Ability to read and comprehend instructions, correspondence, and memos.
** Math Ability:
** Ability to add, subtract, multiply and divide.
** Reasoning Ability:
** Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
** Core Values:
** To perform the job successfully, an individual should demonstrate the following Core Values:
** Servant Leadership
** Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
** Teamwork through Trust & Respect
** Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
** Integrity
* * Being…