Donor Relations Associate​/Customer Service Representative

Donor Relations Associate/Customer Service Representative

Join to apply for the Donor Relations Associate/Customer Service Representative role at Community Blood Center of Greater Kansas City

Primary responsibilities include liaison and support activities related to recruitment management of sponsors, coordinators and donors, including administrative paperwork, sponsor and donor communications, data base queries, web searches, dissemination of daily collection performance, special event coverage, and the distribution and creation of drive media and promotional materials.

Coordinate communications between sponsors, coordinators, donors, Account Managers, and the blood center. Serve as primary point of contact for the Account Managers when they are not in the office and provide back-up and support coverage as needed.

• Answer and/or work with Account Managers to resolve general questions, recruitment issues, solve problems, and update/maintain donor information.
• Create and provide promotional materials to Account Managers.
• Use software systems to produce queries, donor lists and other applicable reports/forms.
• Maintain accurate records including computer data entry, appointment schedules, and written records.
• Possess a clear understanding of the donation process and donor deferral guidelines and procedures; refer donor inquiries to appropriate personnel; respect confidentiality regarding donor information and materials related to the Blood Bank.
• Recruit blood donors at off-site events such as health fairs, sign up sessions or day of blood drives.
• Assist with additional projects as needed.
• Support organizational needs by scheduling blood drives with existing accounts and identifying new hosts.
• Assist with preparation for special events (e.g., contacting invitees, setting up gift tables, refreshments, check-in tables).
• Contact individuals to encourage participation in upcoming blood drives.
• Prepare and present specific presentations to targeted donor groups to increase education and awareness for blood donations upon request.
• Assist with training and support and mentor others when needed.

High School diploma or equivalent

2 years' experience in customer service, sales, and/or administrative support. Demonstrated working knowledge of Microsoft Suite.

Associates or bachelor's degree. Blood banking knowledge, customer service training.

• Read and interpret medical, technical, regulatory and quality procedures.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Computer desktop applications and computer software systems.

• Effective written and oral communication skills
• Attention to detail and organizational skills
• Accurate transcription of numbers
• Persuasive and sales

• Resolve problems and customer concerns
• Maintain composure under pressure
• Ability to work in a team environment or independently
• Use logic and reasoning to identify and analyze alternative solutions within established policies and procedures

• Entry level

• Full-time

• Other

• Hospitals and Health Care