Clerk, Returns

Clerk, Returns – The Guitar Center Company, Kansas City, MO

The Returns Clerk provides administrative support for the delivery, receipt, processing, and shipping of returned merchandise.

• Performs various administrative responsibilities related to receiving and shipping returned product, including but not limited to:
  • Bill-of-lading management
  • Aged transfer resolution
  • Return-to-store label generation
  • Schedules delivery and pick-up appointments.
  • Requests, monitors and receives purchase orders from the Support Center
• Researches inventory issues; physically checking and creating warehouse storage locations.
• Additional duties as assigned.

• High School Diploma or GED required.
• 1 year of relevant work experience.
• Preferred experience with musical instruments and/or instrument knowledge.
• Novice proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Novice proficiency with standard business applications such as the internet and email with an aptitude to learn systems used in an automated warehouse environment (PkMS, Smart Info, etc.).
• Novice knowledge of administrative and clerical procedures and systems such as word-processing, managing files and records, spreadsheet creation, and other office procedures and terminology.
• Collaboration:
  
  Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.

• Competitive pay and a host of benefits.
• Health Insurance
• 401(k) with employer matching contribution
• Associate discounts on products
• Health Savings Account with employer contribution
• Vision Insurance
• Flexible Spending Account
• Life & AD&D insurance
• Short & Long term disability
• Mental health resources
• Fertility support and specific offerings for our Trans community
• Accident, hospital, and critical illness insurance
• Employee Assistance Program (EAP)

• Lifting 25%, walking 10%, standing 10%, sitting 70%
• Continuous mental and/or visual attention required. The work is either repetitive or diversified, requiring constant alertness to monitor the process.
• Must be flexible to working overtime, which is sometimes mandatory.

• Basic office equipment such as a computer, copier, printer, and telephone.
• Standard office and computer equipment including MS Office software.
• Standard warehouse machinery and equipment as well as personal protection equipment such as closed shoes, gloves (provided and recommended, but not required), black belts (provided – required for lifting over 25 lbs.), and harnesses (provided – required depending on type of powered equipment).

• Warehouse environment:
  • Hot conditions during summer months and cold conditions in the winter months.
  • Noise level varies and can be loud.
  • Work with and/or around moving mechanical parts and equipment.
  • Very fast-paced environment.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to