Senior Business Analyst

Location: MO Kansas City, 4717 Grand Ave, Suite 500, Kansas City, MO 64112, USA

The Senior Business Analyst will play a key role within the Internal Project Management Office (iPMO) at NCM Associates. This individual will be responsible for facilitating discussions that drive requirement analysis and visual summaries, spearheading ideation sessions, training, supporting business proposals, and leading process mapping & improvements.

The Senior BA will support process improvement initiatives inside projects, working closely with cross‑functional teams to drive operational efficiencies. They will also provide mentorship, training, and professional growth support to the Business Analyst Team. The role will also focus on the development of new BA standards and processes while aligning with existing iPMO documentation and templates. Their work focus will be Requirement Gathering and Analysis (40%), Ideation (20%), Standards Development & Training (20%), & Process Improvement (20%).

In this role, you will also be expected to navigate a dynamic, rapidly evolving environment, working on complex legacy processes and driving continuous improvements. You will play a crucial role in documenting existing processes thoroughly before recommending and implementing changes, ensuring all improvements are well‑structured and aligned with company goals. You will also drive change management efforts, helping teams transition smoothly to new ways of working.

• Build and utilize a deep understanding of business operations and needs.
• Lead requirement gathering efforts for high‑profile projects, ensuring clear documentation and alignment with business needs.
• Ensure consistency and quality in business analysis documentation and outputs across projects.
• Participate in integration testing, user acceptance testing (UAT), and functionality testing.

• Facilitate ideation sessions with stakeholders to define problems, explore solutions, and shape business proposals/plans.
• Produce analysis and visual summaries to support decision‑making and business case development.

• Keep abreast of the current best practices in business analysis and process improvement.
• Assist in the creation and refinement of new BA standards, processes, and best practices.
• Train and coach business analysts on best practices, tools, and methodologies in business analysis and process improvement methodologies.
• Support training and professional development to enhance the team's analytical and process improvement capabilities.
• Foster a culture of collaboration, innovation, and continuous learning within the BA team.
• Lead the continuous improvement of business analysis and process analysis artifacts and processes. (Agile mindset)
• Align BA deliverables with iPMO standard documentation, templates, and frameworks.

• Collaborate with stakeholders to assess business challenges and identify improvement opportunities.
• Conduct in‑depth analysis of business processes, identifying bottlenecks, pain points, and opportunities for improvement through process mapping, data analysis, and workflow documentation.
• Develop and propose process improvement solutions, including technology enhancements, system modifications, and workflow optimization strategies.
• Partner with Operational Analytics staff to use data analytics tools to measure the impact of process improvements, track key performance indicators (KPIs), and generate reports for stakeholders.
• Support change management efforts as needed, by communicating new processes, training users, and addressing resistance to change.

Required:

• Bachelor’s degree in Business, Information Systems, or a related field.
• 5+ years of experience in business analysis and process analysis, with a proven track record of gathering and analyzing requirements, mapping processes and driving improvements.
• Strong leadership experience with the ability to train teams.
• Excellent facilitation skills, with experience leading ideation sessions and stakeholder discussions.
• Proficiency in business process modeling, data visualization, and requirement documentation tools.
• Experience working within a PMO or structured project management environment.
• Strong analytical thinking, problem‑solving skills, and attention to detail.
• Ability to communicate effectively across all levels of the organization.

Preferred:

• Experience in process improvement methodologies (Lean, Six Sigma, etc.).
• Familiarity with Agile and Waterfall project methodologies.
• Hands‑on experience with tools such as Jira, Power BI, Miro, Microsoft Office Suite, Salesforce,  etc.
• Six Sigma Black Belt highly preferred.

Equal Opportunity Employer
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