Inside Sales & Service Team Lead

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Inside Sales & Service Team Lead

Kansas City, MO;
Omaha, NE;
Des Moines, IA;
Minneapolis, MN;
Milwaukee, WI;
Denver, CO

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

The Inside Sales & Service Team Leader is responsible for coaching the Inside Sales team to achieve the Area’s key performance indicators while providing an exceptional customer experience. This is a working people leader position that is responsible for developing, training, motivating and leading daily responsibilities of the inside sales team. The role is responsible for all sales support from customer inquiry to delivery.

The Inside Sales team is split into three key functions: new equipment order and service contract entry, aftermarket parts, and equipment rentals.

• People Leadership – Effectively recruit, coach, and develop Inside Sales team members through effective performance goals and development plans. Develop and deliver new hire onboarding, and process and systems training. Manage performance of direct reports through 1:1 employee coaching, mid-year, and annual performance reviews.
• Achieve business objectives – Create and update standard work, set and track performance targets, analyze variances, and initiate process improvements. Analyze orders, customer feedback, and market data to effectively solve problems, influence sales growth, and implement solutions to drive growth and achieve results.
• Optimize work processes – Identify opportunities to standardize and improve processes using lean methodology. Utilize problem solving and analytical skills to improve performance, enhance customer satisfaction, and drive efficiency. Report on metrics and use lean tools to solve problems, drive continuous improvement and manage through change.
• Compliance – Ensure environmental, health, and safety compliance, and ensure processes for internal audit compliance controls are met. Verify all month‑end checklists and inventory reconciliations are completed with supporting documentation for the entire Inside Sales team. Assist with the internal audit process.
• Inventory Process Management – Drive process improvements in inventory management and transaction accuracy. Lead and support site preparations for annual physical inventory.
• Cross Function Collaboration – Partner with sales team on order processing to minimize errors, increase accountability, and maximize on time delivery. Partner with service team to drive optimal customer experience and increase communication to reduce delays in new and rented equipment start‑up, installation, and invoicing.
• Order Execution – Ensure all paperwork and approval requirements are met with accuracy to reduce errors and disputed invoices. Build an Inside Sales team that will effectively manage communications and orders from initial inquiry through to delivery.
• Quote Generation – Support Inside Sales team with quote…