Director of Customer Care
Job in
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-01-12
Listing for:
Helzberg Diamonds Shops, Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
A leading jewelry retailer in Kansas City is seeking a Director of Customer Care to lead the Customer Care Department and social listening teams. This role encompasses ensuring quality service delivery across customer care interactions and managing social media channels. Ideal candidates will have 7-10 years of customer service management experience and possess strong leadership skills. The position requires a hybrid work schedule with on-site attendance three or more days per week to foster collaboration and support.
Competitive candidates will bring effective communication, conflict resolution, and problem-solving abilities.
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