Field Account Manager

Our food service client is looking for a Customer Success Specialist to support the operational success of their customer programs across assigned locations. This field‑based role partners with customer teams to ensure smooth execution, strong performance, and an exceptional end‑user experience.

$65,000.00/yr - $85,000.00/yr

• Maintain strong relationships with existing customer teams to drive engagement and satisfaction
• Provide training and ongoing support to ensure operational excellence
• Monitor program performance, identify opportunities, and implement process improvements
• Troubleshoot and resolve issues across software, hardware, and service areas
• Collaborate cross‑functionally with internal teams in operations, marketing, finance, and quality
• Conduct business reviews and deliver insights to customers to drive growth and success
• Ensure compliance with safety, quality, and service standards across locations

• Strong customer relationship management and communication skills
• Hands‑on problem solver with the ability to work across multiple functions
• Experience in customer success, account management, operations, or field support roles
• Ability to analyze performance data and recommend solutions
• Comfortable working independently in the field and traveling as needed
• Comfortable with frequent local travel, sometimes overnight travel

Mid‑Senior level

Full‑time

Customer Service and Administrative

Food and Beverage Services, Accommodation and Food Services, and Food and Beverage Retail

Kansas City, MO

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