Airport Customer Experience Lead — Operational Excellence
Listed on 2026-10-10
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Customer Service/HelpDesk
Airport Operations & Services
American Airlines is seeking a Customer Service Manager for Airport Customer Experience in Kansas City. You will lead front-line teams to deliver a high-performing, safe, and customer-focused operation at the Kansas City International Airport.
The role emphasizes coaching, compliance with DOT/FAA regulations, and collaboration across departments to meet performance metrics. The successful candidate will manage rotating shifts and extended hours as needed.
We are seeking a motivated Airport Customer Experience Lead — Operational Excellence to join American Airlines in Kansas City, MO, United States.
All applications are reviewed carefully by our team.
The position is based in Kansas City, MO, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 70.000 - 90.000.
We aim to respond to suitable candidates as soon as possible.
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