Automotive Service Advisor

Location:

Oakes GMC | Kansas City, MO

Schedule:

Full-Time Compensation: $60,000-$120,000+ Annually

The Service Advisor serves as the primary point of contact between customers and the service department, helping ensure every guest receives a professional, transparent, and exceptional service experience. This role is responsible for managing repair orders, communicating vehicle needs, coordinating with technicians, and building long-term customer relationships while supporting departmental growth and profitability.

Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.

• Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off + paid holidays
• Employee discounts
• Career growth across multiple stores
• Locally owned and operated
• Tuition reimbursement
• Community involvement and volunteer opportunities

• Greet customers and assist with service needs in a professional and timely manner
• Maintain clear communication throughout the repair process
• Review completed repairs and services with customers before vehicle delivery
• Follow up with customers to ensure satisfaction and build long-term relationships

• Schedule service appointments and create repair orders
• Accurately document customer concerns and vehicle needs
• Prepare service estimates, quotes, and invoices
• Obtain customer authorization for recommended repairs and maintenance

• Work closely with technicians to ensure accurate diagnosis and repair recommendations
• Coordinate with the parts department to support efficient repairs
• Monitor repair progress and help ensure promised completion times are met

• Identify maintenance and repair opportunities that benefit the customer
• Promote recommended services, parts, and accessories when appropriate
• Support departmental goals related to customer satisfaction and revenue growth

We're looking for a customer-focused professional who can build trust quickly and communicate confidently with a wide variety of people. The ideal candidate is organized, detail-oriented, and comfortable balancing multiple priorities in a fast-paced dealership environment. Strong follow-through, accountability, and a positive attitude are critical to success in this role.

• You enjoy helping customers solve problems and understand their vehicle needs
• You communicate clearly and professionally, even during challenging situations
• You thrive in a fast-paced environment where every day is different
• You stay organized and can manage multiple repair orders at once
• You take pride in delivering a high-quality customer experience
• You enjoy working as part of a team while remaining self-motivated and results-driven

• Valid driver’s license with a clean or acceptable driving record
• Ability to pass a standard background check
• Strong reliability and consistent attendance
• Comfortable working in a fast-paced, customer-focused environment
• Basic computer skills and willingness to learn new systems
• Prior Service Advisor, Service Writer, or automotive customer service experience preferred
• Strong verbal and written communication skills
• Ability to multitask and prioritize effectively

Oakes Auto Group is a locally owned and rapidly growing dealership group serving the Kansas City metro. We take pride in creating a workplace that feels supportive, grounded, and people-first. Our teams across North Kansas City, Olathe, and Kansas City operate with a shared focus on teamwork, personal growth, and doing…