Customer Service Team Lead — Incident Resolution & KB
Listed on 2026-10-15
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Management
Oracle Corporation in Kansas City is seeking a senior Customer Support Manager to lead a team responsible for delivering technical customer support and resolving escalated service issues. You will oversee incident management, guide junior staff, and coordinate cross‑functional collaboration to achieve timely, complete resolutions.
The role emphasizes training on new product releases, expanding the Knowledge Base, and driving service improvements to enhance customer experience and satisfaction.
As a Customer Service Team Lead — Incident Resolution & KB, you will play an important part at Oracle Corporation in Kansas City, MO, United States.
Learn more about the Customer Service Team Lead — Incident Resolution & KB role in the description above.
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