Aftermarket Sales Customer Support Representative

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* Position Summary:

*** Identify and pursue aftermarket sales opportunities with existing customers and new prospects.
* Prepare quotations for components and parts manufactured in-house or purchased from outside suppliers.
* Coordinate and communicate within the organization to achieve and exceed sales goals.
* Maintain strong customer relationships, attend trade shows, and visit customers as required.
** Hybrid role based in Kansas City, MO or Whitewater, WI
**** Work You’ll Do:
*** Provide post-sale technical support services such as installation, troubleshooting, and maintenance.
* Resolve customer issues fairly and in accordance with consumer laws.
* Offer product and service information and identify opportunities for upselling.
* Respond timely to customer inquiries via various communication channels.
* Maintain good customer relations and ensure customer claims are addressed effectively.
* Collaborate with internal teams to ensure customer needs are met.
* Manage workload independently with periodic supervision.
* Other duties as assigned to support customer satisfaction and operational efficiency.
** Team:
** This role is part of the Aftermarket Sales team, working closely with sales, technical, and customer service departments to deliver comprehensive support.
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* Basic Qualifications:

*** College degree or above in Business Administration, Customer Service, or related fields.
* Proven experience in customer service, technical support, or related roles.
* Strong communication and interpersonal skills.
* Ability to handle non-standard problems with effective solutions.
* Proficiency in MS Office and customer management software.
* Ability to manage workload independently and prioritize tasks effectively.
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* Preferred Qualifications:

*** Experience in technical support or service industries.
* Knowledge of billing systems, service processes, or product-specific support (SAP)
* Strong problem-solving skills and customer-focused attitude.
* Ability to work efficiently under minimal supervision.
* Flexibility to adapt to changing priorities and customer needs.