Youth Services Manager

Description

Under the general supervision of the Deputy Director of Youth & Family Engagement in cooperation with the Director of Central Operations or Site Supervisor, manages the Central Youth Services, ensuring quality facilities, staffing, services, and programming. Models exceptional customer service and builds relationships with customers, staff, colleagues, and community organizations. Provides leadership in creating a welcoming “Everyone Serves Youth” environment at the Library.

Seeks out opportunities to provide leadership and support the work system-wide in ensuring quality library service for youth and families.

This is a full-time exempt position with a starting salary of $63,026 plus excellent benefits.

Monday - Friday: 8:30 am - 5 pm.

Note:
Occasional evenings & weekends.

Central Library: 14 West 10th Street, KCMO, 64105.

• Sets the vision and priorities for the Central Youth Services, creating a showplace of library services for youth and their families.
• Coordinates services at the Central Library to meet the needs of youth, their families, and the adults working with them.
• Oversees and maintains a high level of quality programming for youth, and their families and caregivers at the Library; including overseeing staff programs, delivering programs, and contracting with outside presenters as appropriate.
• Builds relationships with customers, maintaining considerable time providing direct customer service.
• Manages staff in the Central Youth Services, providing effective leadership in building a team.

• Communicates regularly with the Central & Annex management for cohesive library services. Works toward the goal of all staff at the Library, understanding and implementing, “We All Serve Youth”.
• Actively participates in the Site Leadership Team, with a priority on ensuring excellent customer service and a welcoming environment.

• Communicates with the Deputy Director for Youth & Family Engagement.
• Coordinates outreach and builds partnerships with community organizations. Plans and schedules group visits for youth with priority given to groups within the service district. Coordinates with relevant internal departments to ensure quality visit for these groups.
• Participates in planning and implementing of system-wide programming and promotion for youth and their families including, but not limited to, Summer Reading / Learning, Dial-a-Story, and social media accounts for youth and Library location(s).
• Attends all Youth & Family Engagement staff meetings. Maintains Microsoft 365 Outlook Calendar shared with the Youth and Family Engagement leadership, site leadership, and the site staff.
• Oversees department maintenance of accurate statistics for programming and services. Communicates effectively with all staff regarding activities in the Youth Services area. Prepares and shares monthly reports. Notes and shares stories of engagement with youth, their families, and their learning environments (schools, youth serving organizations, etc.) that demonstrate the Library’s impact.
• Fulfills needed tasks for collection maintenance at the direction of the Collection Development Department. Communicates with the Collection Development Department any needs for the youth collection.
• Keeps current with trends and developments in the profession and integrates them into services, collections, and programming when appropriate.
• Performs other related work and undertakes special projects as assigned.