Program Specialist, Energy Efficiency

Overview

Program Specialist, Energy Efficiency — Hybrid - Kansas City Metropolitan Area (KS/MO)

Ready to make a difference? Are you passionate about sustainability and making a real impact in communities? Join our team as a Program Specialist and support the delivery of residential utility programs that reduce energy use and lower bills—especially for underserved and disadvantaged communities. The selected candidate will support the planning and execution of Energy Efficiency programs in the Midwest. As a Program Specialist, you will collaborate with implementation teams to ensure high-quality installations and exceptional customer service;

coordinate program delivery across operations, customer engagement, client communications, and quality assurance; manage subcontractors and drive operational efficiency; and build strong relationships with trade allies and community stakeholders aligned with energy efficiency goals.

• Management of energy efficiency program performance, including internal operations, customer engagement, client communications, and quality assurance.
• Drive operational efficiency to meet program goals.
• Manage subcontractors, establish milestones and monitor adherence to program plans and schedules, identify program problems and develop solutions.
• Monitor and manage daily processes to ensure tasks are completed on time, resources are utilized efficiently, and workflows align with established standards.
• Escalate issues promptly by identifying risks or bottlenecks early and communicating them to the appropriate stakeholders for resolution.
• Coordinate with program operations team to produce monthly program financial reporting and forecasting.
• Coordinate with client and other stakeholders to ensure all program objectives are met, and adjust as needed.
• Build and maintain relationships with trade allies and community stakeholders aligned with energy efficiency initiatives.
• Collaborate with regional and national ICF teams to provide national cohesiveness and bring efficiency and best practices to energy efficiency programs in Missouri.
• Document and update program SOPs, process flows and workflow diagrams to ensure efficiency and consistency.
• This is a hybrid position with a requirement to be in the local MO ICF office 1 - 2 times a week as well as limited travel.

• Bachelor's in Business, Energy, Environment or related (or applicants can substitute one year of related experience for one year of education)
• 2+ years of professional experience in energy, consulting, program/project coordination and/or related experience
• Must be able to pass a background check and drug screening

• Understanding of HVAC systems, energy efficiency measures, and building performance
• Previous sales or outreach experience, specifically with HVAC residential customers and contractors
• Experience and knowledge of residential energy efficiency
• Certified Energy Manager or BPI credentials
• Strong communication skills with a customer-first mindset, exceptional attention to detail, and excellent time management skills
• Experience with Microsoft Office Suite (PowerPoint, Word, Teams, Excel, and Outlook)

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email C and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in Benefits Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$67,020.00 - $ Kansas City, MO (MO08)