Supervisor, Dual Rate, Table Games

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

$26.00 hr when supervising. Team members begin accruing PTO starting on day one, and full ‑ time employees are eligible for benefits after 90 days.

Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective  addition, ensures game integrity and provides security of departmental assets.

• Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel.
• Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures.
• Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance.
• Participate and provide recommendations in the hiring, performance evaluation, and termination processes.
• Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff.
• Prepares and coordinates the periodical performance review of assigned personnel.
• Alerts Casino Manager to potential safety problems.
• Maintains key security.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate.
• Changes cards/dice. Opens and closes games.
• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.
• Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager.
• Ensures dealers are deliv ering the highest quality of guest service.
• Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests.
• Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary.
• Assures guest development by:
  1) interacting with guests,
  2) modeling interactive skills with guests and fellow employees.
• Rates all guests. Promotes and creates Total Reward cards for new and existing patrons.
• Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.
• Accurately…