Salon Manager BTC

Overview

Salon Manager (BTC1 / BTC2)

At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind‑the‑chair salon manager, you may work up to 16 hours per week behind the chair (depending on salon volume) with your own clientele, alongside your team. Leaders coach and motivate your team to become the top salon professionals in America while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty.

Our salon business is a key driver of traffic and revenue for the JCPenney company, so you will represent the company values we uphold every day to make it count for our customers. In addition to a competitive wage this position offers 50% commission on service sales behind the chair and 10% commission on retail sold with a service. Come see what it means to work with a family at the JCPenney Salon!

• Client Experience
  • Leads by example in all interactions with clients and supports stylists to ensure they can provide an exceptional client experience.
  • Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of the client experience standards.
  • Motivates and engages the team to provide exceptional service through consistent communication, coaching, and recognition.
  • Provides services including but not limited to cut/style and chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner.
• Team Development
  • Proactively recruits qualified stylists through social media, targeted recruiting websites, referrals, and engaging stylists at local salons and cosmetology schools.
  • Provides coaching and feedback that is frequent, balanced, meaningful, and improves effectiveness.
  • Creates opportunities for learning that drive associate success throughout their career.
  • Ensures stylists complete available training by scheduling associates for core and artistic education courses offered internally.
  • Inspires loyalty, passion, and growth in the salon by creating an inclusive, respectful, professional and fun environment.
• Business Performance
  • Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause, and sets direction to achieve productivity, referral, rebooking, return rate, and client acquisition standards.
  • Delivers salary cost objectives to achieve the profit plan.
• Merchandising
  • Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards.
  • Actively walks the salon and back bar to identify opportunities related to merchandising, replenishment, and recovery.
  • Handles or directs the salon team to address product‑related issues that have the biggest impact to the client.
  • Manages back‑bar expenses to plan.
• Performance Standards/Programs
  • Consistently meets established performance standards for the role, including but not limited to product and service sales, client experience, productivity, and attendance.
  • Reviews and follows all company programs (including hiring practices and state safety regulations) and accurately advises salon associates on how to address related issues.
• Cosmetology License
  • A current cosmetology license is required in the state you are applying.

• Prioritizes customers
  • Focuses team efforts on superior customer service and a quality salon client experience, with the goal of rebooking. Makes the client feel at home by providing a thorough consultation, prioritizing their time and services, and recommending appropriate retail. Also meets the needs of salon associates by valuing work–life balance and prioritizing important experiences both in and outside of the workplace.
• Takes accountability
  • Holds the team accountable for performance and empowers individuals to do the same for themselves. Actively manages and understands what is happening in your salon and leads by example. Equips your team with the tools and skills they need to be…