Service Coordinator - Pemberton Park Job Kansas City area,Missouri USA,Healthcare

Job Title:

Service Coordinator/Pemberton Park
JD#: RS8
Department: RESIDENT SERVICES

Reports To:

Director of Resident Services
FLSA Status:
Exempt
Approved Date: 2021

JOB SUMMARY

Provides case management the Pemberton Park development for grandparents raising grandchildren. Serve as liaison between the Housing Authority and various organizations and health agencies. Responsible for planning, organizing, and conducting activities, events, programs, or services that support the personal, social, and cultural growth of residents.

ESSENTIAL FUNCTIONS

Develops a strong working relationship with the residents and property manager.

Engages both seniors and children/youth.

Researches and provides resources for both seniors and children/youth, including resources to address basic needs such as utilities, rent, clothing, food, furniture, health, and mental health needs.

Develops safety procedures for the residents and provide sensitivity skills training for property managers.

Facilitates or co-facilitates a support group for grandparents Crisis Intervention.

Conducts needs assessment and analyze the data.

Makes referrals to appropriate social service agencies and providers and coordination of services.

Provides educational workshops in preventative health care screening.

Networks with outside agencies to assist in blood pressure, blood sugar, nutrition, grief counseling, alcohol/substance counseling and medication screening.

Addresses training issues for managers relating to residents.

Works with the Authority Public Safety Officers and police to provide self-defense training and security procedures training for residents.

Serves as community liaison to public, government, private and nonprofit organizations.

Develops and implement programs for the benefit of residents. Network with outside agencies in providing various outside activities for both grandparents and grandchildren.

Maintains files in accordance with recognized case management standards.

As needed, and where expertise in the areas is held, assist in writing grants to provide funding sources for programs.

Participates in monthly mobile food pantries and distribution to families.

Coordinates after-school programs.

Prepares monthly case manager reports.

SUPERVISORY RESPONSIBILITIES

Assignments and instructions received primarily from the Director of Resident Services are broad, though there are some occasions when the employee receives specific instructions. The employee initiates and performs routine activities without supervisory direction. Problems or situations that arise and are not covered by instructions are either dealt with independently, or in consultation with the supervisor. The employee’s work is reviewed regularly for adherence to policies and the attainment of objectives.

The employee has no supervisory responsibilities.

QUALIFICATIONS AND COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Knowledge:
Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment & decision making in accordance with level of responsibility.

Commitment:
Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Service:
Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.

Effective Communication:
Ensures important information is passed to those who need to know; conveys…


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