Certified Pharmacy Technician

Additional Considerations (if any):

Professional License/Certification Required

* At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Pharmacy Technician - Certified

Department:
Pharmacy

FLSA:
Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Assist pharmacists in the preparation and distribution of prescription medications. Licensed, through a national certification program, as a pharmacy technician.

Core Competencies

* Partnerships

* Growth mindset

* Results oriented

* Customer focused

* Professionalism

Reporting Relations:

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations and Perishables;
Pharmacy Department Manager, Staff Pharmacists

Positions that Report to you:
None

Primary Duties and Responsibilities:

* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Assists customers by: (examples include)

* escorting them to the products they're looking for

* securing products that are out of reach

* loading or unloading heavy items

* making note of and passing along customer suggestions or requests

* performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly and provides friendly, helpful service to customers who call.

* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

* Handles inquiries that do not require a pharmacist's expertise and judgment.

* Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.

* Takes orders from or calls doctor's offices for refill prescriptions.

* Gathers patient information required to prepare prescriptions.

* Assists in maintaining correct patient information.

* Assists pharmacists in preparing prescription drug products for dispensing.

* Prepares and affixes labels to prescription containers.

* Prepares prescriptions to be mailed.

* Prepares and submits insurance claims.

* Files prescriptions after they have been dispensed.

* Reports any medication errors to appropriate personnel.

* Orders, checks-in, and stocks pharmacy supplies.

* Logs invoices as necessary.

* Performs cash transactions.

* Maintains cleanliness of pharmacy and dispensing area.

* Assists with third party insurance billing and trouble shooting.

* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

* Adheres to all statutes and regulations pertaining to a pharmacy technician.

* Adheres to company policies and individual store guidelines.

* Reports to work when scheduled and on time.

* Administer Vaccines as allowed by law

Secondary

Duties and Responsibilities:

* Assists in other areas of the store as needed.

* Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

* Must have the ability to do logical or scientific thinking to solve problems; several abstract and concrete variables.

* Have the ability to do arithmetic calculations involving arithmetic, algebraic and geometric calculations.

* Must be able to compose original correspondence; follow technical manuals; have increased contact with people; interview counsel or advise people; evaluate technical data

Education and Experience:

* High school diploma or equivalent.

* Certified as a licensed technician through a certified national program and maintains continuing education requirements to keep license active.

* Previous experience as a pharmacy technician or pharmacy clerk is preferred. If applicable, vaccination certification as required by…