Marriott Kansas Club Plaza - Front Desk Supervisor

Marriott Kansas City Country Club Plaza – Front Desk Supervisor

Join our team as a Front Desk Supervisor at Aimbridge Hospitality.

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

• Guest Interaction:
  Greet guests with a friendly and helpful attitude, making sure check‑ins and check‑outs are smooth and pleasant. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight:
  Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities:
  Keep informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership:
  Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving:
  Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards:
  Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical
  
  Skills:
  
  Enter, track, and report information in the brand systems.

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Redesigned with our guests' needs in mind, Kansas City Marriott Country Club Plaza allows travelers to live in luxury while they're away from home. Providing easy access to many popular local attractions such as Uptown Theater, Sprint Center, Westport and the Kansas City Art Institute, our elegant hotel is a great home base for short business trips or long vacations. Located within walking distance to the Country Club Plaza with complimentary door‑to‑door shuttle service as well.

Elevating travel expectations one day at a time, our chic rooms and suites feature large flat‑panel TVs, complimentary Wi‑Fi and spa‑like bathrooms. After getting a good night's rest inspired by our luxury bedding, guests can wake up with a cup of signature Starbucks® coffee from Cafe Express, our on‑site coffee house. When guests get hungry, they can enjoy a delectable meal from one of our two restaurants, then burn some calories at our fitness center.

Whether visitors are in town for work or play, they'll love the time they spend in the Country Club Plaza area.