Front Office Manager

Overview

Hotel Lotus Stadium is seeking an experienced and service-driven Front Office Manager to lead our guest services team. The ideal candidate will ensure smooth daily operations at the front desk, maintain exceptional guest satisfaction, and support the overall success of the hotel by managing the front office team with efficiency and professionalism. This position focuses solely on front office operations and guest experience

• Oversee all Front Desk operations, including check-in, check-out, reservations, and guest inquiries.
• Lead, train, and schedule front desk associates to ensure coverage and excellent guest service.
• Maintain high guest satisfaction scores by handling complaints promptly and professionally.
• Review daily arrivals, group blocks, and requests; ensure all are prepared accordingly.
• Coordinate with Housekeeping and Maintenance teams to communicate room status updates and service requests.
• Ensure the front office team adheres to standards and safety/security procedures.
• Maintain accurate cash handling, deposit, and audit procedures.
• Support the General Manager with reporting, training, and operational excellence initiatives.

• Minimum 1 year of hotel front desk experience.
• Prior supervisory or assistant manager experience in front desk operations.
• Strong communication, leadership, and problem-solving skills.
• Working knowledge of Hotel Key or similar property management systems.
• Ability to manage multiple priorities and remain calm under pressure.
• Flexible availability, including weekends and holidays.
• Professional appearance and commitment to hospitality excellence.

Compensation: $17 - $19 hourly