Human Resources Manager

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The Human Resources Manager is a key strategic partner in the organization, responsible for building and maintaining a positive and high-performance culture. This individual will lead initiatives related to talent acquisition, retention, performance management, and professional development. This role requires a general understanding or affinity for the unique dynamics of the musical instrument industry, coupled with strong HR expertise for the Sales Center.

The HR Manager oversees all aspects of the human resources function within the Sales and Contact Center, ensuring the development and implementation of HR strategies aligned with the company’s goals and objectives. They lead HR initiatives, manage the HR team, and collaborate with senior management to support the organization’s overall mission.

Key Responsibilities:

Talent Management:

• Lead the talent acquisition process, ensuring a strategic approach to hiring top-tier talent.
• Develop and maintain effective recruitment and onboarding processes to attract and retain skilled sales professionals.
• Collaborate with hiring managers to identify staffing needs and implement innovative sourcing strategies to build a diverse and talented workforce.
• Shape a culture that facilitates and supports Guitar Center’s goals and initiatives, by supporting and coaching managers in their implementation of core people processes.
• Develop and maintain strong relationships with external recruitment partners to include local educational institutions and technical schools.
• Pro-actively challenge the established organizational structure to drive excellent performance.

Culture and Engagement:

• Develop and implement strategies to enhance and sustain a positive company culture.
• Foster employee engagement through innovative programs, events, and initiatives.
• Collaborate with cross-functional teams to ensure alignment with company values and goals.
• Develop a winning culture that drives engagement, transparent communication, and a sense of community across the workforce.
• Instill a customer-centric mindset across the workforce ensuring every interaction reflects our commitment to exceptional service and delivering value to customers.

Performance Management

• Lead the design and implementation of performance management programs for the Call Center to drive employee productivity and development.
• Collaborate with Call Center business leaders to establish clear performance metrics and provide guidance to managers on setting expectations and conducting performance evaluations.
• Identify opportunities for employee skill development and training programs to enhance overall team performance.

Retention Strategies:

• Develop and implement strategies to improve employee retention, including targeted recognition programs and career development initiatives.
• Conduct regular assessments to identify factors impacting retention and implement corrective measures as needed.
• Conduct regular assessments of employee satisfaction and address areas for improvement.
• Proactively address employee concerns and work towards creating a positive and supportive work environment

Professional Development:

• Facilitate the creation of individualized development plans for employees, ensuring alignment with organizational goals.
• Encourage a culture of continuous learning and growth through training opportunities, mentorship programs, and career path development.
• Implement strategies to identify and nurture high-potential employees within the organization.

Team Building:

• Collaborate with other department heads to ensure a cohesive and collaborative work environment.

• Bachelor’s Degree (or 4 years of equivalent work experience) in Human Resources Management or a related field.
• 4 years of relevant work experience within Human Resources (in addition to degree or years of previous experience), preferably with a background in recruiting/staffing, payroll processing, HRIS, or related field.
• 1 year of experience in a generalist role required, preferably in a distribution/manufacturing facility.
• Skilled proficiency with the Microsoft Office suite (Word, Excel,…