Desktop Support Engineer

This range is provided by Intuvia Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $26.00/hr

Direct message the job poster from Intuvia Technologies

Job Title:

- PC Support I/Desktop Support

Scheduled

Work Hours:

Monday - Friday, 8:00 a.m.

- 5:00 p.m. (Other hours as required)

Summary of

Primary Duties and Responsibilities:

• Under general supervision, primary functions include end user support, conference room equipment support, and IT Walk-Up general technical support.
• This individual must be capable of delivering effective support to end users for all desktop and workstation-related needs. The role requires a basic troubleshooting understanding of laptop and desktop endpoints, printing devices, smart phones, and tablet devices.
• This job is to be performed with limited supervision and has no responsibility or authority for the direction of others.

Education and Experience Requirements
:

• Working knowledge of Windows 11, Microsoft Office and Office 365 is required.
• Candidate must be familiar with maintaining laptop and PC hardware, laser printer hardware, iOS, and Android.
• Must have 1-3 years of experience with in-person support within IT.
• Prior experience in a technical support role OR Industry-recognized certifications / education preferred.

Skills, Knowledge, and Abilities

Required:

• Must be able to clearly communicate technical issues to end users.
• Must have sound knowledge of Active Directory, Entra , and Intune solutions
• Must demonstrate strong organizational skills, including maintaining a clean and orderly workspace while effectively managing a virtual queue of tasks and requests.
• Should be readily available to assist end users either through Chat, Email, Phone, and in person.
• Should have a good understanding of prioritizing incidents and ticketing systems.
• Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system.
• Working knowledge of desktop operating system.
• Communicates effectively with all levels of employees, both technical and non-technical.
• Finishes tasks accurately, completely and in a timely manner.
• Works effectively in a team environment.
• Makes sound decisions with general guidance.
• Travel will be required; company vehicle will be provided.

• Entry level

• Contract

• Industries
• Engineering Services, Services for Renewable Energy, and Energy Technology