Salesforce Administrator

Overview

Responsible for providing technical and strategic support in day-to-day management and support of the NAIA Connect (Salesforce) applications and ensuring that systems are fully functional for users and business units that depend on data and performance reliability. This role will be considered as the internal support expert on the NAIA Connect (Salesforce) platform and installed packages.

• Design, implement, and document complex technical solutions.
• Provide code reviews to ensure that software development best practices are understood and applied.
• Maintain up-to-date knowledge of industry trends, SFCC updates, and emerging technologies.
• Create and configure new Salesforce Flows and edit and configure existing Salesforce Flows.
• Use APEX for basic automation and to write and maintain APEX triggers and classes. Collaborate with the developer for more complex coding needs.
• Implement third-party integrations and work with API web services to enhance site functionality.
• Act as the primary Salesforce administrator for all internal functions.
• Configure and maintain users, roles, profiles, permission sets, objects, fields, validation rules, workflows, and flows.
• Provide day-to-day user support, troubleshoot issues, and drive adoption.
• Design and maintain dashboards and reports for leadership and key stakeholders.
• Partner with internal departments to translate business needs into business requirements for bug fixes, enhancements, and new technology development.
• Ensure security posture complies with industry standards where needed.
• Provide tier II technical support for resolving internal and member tickets as needed.

• 2–5 years of Salesforce administration experience (Sales Cloud or Service Cloud).
• Salesforce Administrator certification (preferred);
  Platform App Builder or Advanced Admin.
• Proficiency in declarative tools (Flows, Validation Rules, Reports & Dashboards).
• Exposure to APEX coding, ideally in a sandbox environment.
• Experience supporting end-users across multiple teams.

Mid-Senior level

Full-time

Information Technology