Technical Support Associate
Listed on 2026-01-12
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IT/Tech
Technical Support, HelpDesk/Support
About the role
As an Associate Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
What you’ll be doing
- Performing a range of technical work activities at the customer site to meet business and customer requirements.
- Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Documenting and reports on work completed to ensure compliance with company and customer procedures.
- Escalating issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
- Providing customer service to internal and external customers to ensure consistent experience.
What you have
- 3-5 years of proven experience in IT Desktop Service environment.
- Experience with Service Now.
- Experience with Windows 11, desktop, laptop, and peripheral support.
- Excellent customer service abilities and an organized approach to work.
- Good interpersonal and communication skills.
- Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
- Legal authorization to work in the United States.
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA;
Norcross, GA;
Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.
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