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ServiceNow Platform Lead
Job in
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-01-01
Listing for:
Kasadara Inc.
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager
Job Description & How to Apply Below
Role Overview
Manage and optimize the Service Now platform, working closely with the platform architect and platform owners, ensuring smooth operations, compliance, and cost-effective license usage. Act as the key point of contact for platform activities, reporting, and security.
Key Responsibilities- Oversee platform administration, governance, and health.
- Set up and manage the Security Center module.
- Optimize licenses: allocation, reclamation, approvals, and usage reporting.
- Monitor security and implement patches/upgrades.
- Perform platform analysis, generate insights, and support audits.
- Coordinate with stakeholders and vendors.
- 5–8 years in Service Now (platform ownership, Tech Lead, or senior consultant role).
- Strong knowledge of ITSM/CSM modules.
- Certifications:
CSA mandatory; CAD/CIS–ITSM/CSM preferred - Experience with license optimization, security monitoring, and platform activities such as cloning, upgrades, etc.
- Excellent communication and stakeholder management.
- Immediate joiner or maximum 20 days of notice period.
At Kasadara Technology Solutions, you’ll be part of a team that values innovation, collaboration.
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