Field Service Technician

Overview

Our client is looking for a Field Service Technician for a 2-month contract in Kansas City, MO 64101.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 months

• 1-2 years hardware repair hands-on experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g. drills) and familiar with the ticketing system.
• The ability to show up for work every day and on time.
• Above-average customer service skills.
• Able to communicate verbally, in writing, and electronically.
• Lexmark certifications and experience.
• Experience with Lexmark printer break-fix and equipment installs, and HP Dell Lenovo.
• Previous Field Service and/or Desktop, POS, printer Break/Fix experience
• Excellent technical troubleshooting and customer service skills
• Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
• Active driver's license.
• CompTIA A+

• Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.)
• Running break-fix and IMAC calls, and supporting clients. The level of support will vary depending on the customer, but you can expect printer, laptop, server, network, and other technology devices.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Maintain good customer focus meeting deadlines and service level agreements (SLAs)