Customer Success Manager

Employer Industry: SaaS (Software as a Service)

• Salary up to $140,000, including base salary and potential bonuses
• Comprehensive benefits package, including medical, dental, vision, and 401k with employer match
• Flexible paid time off policy
• Opportunity for career advancement and growth within a dynamic SaaS environment
• Work remotely from anywhere in the U.S. with the option to spend time in the Denver/Boulder area
• Collaborative and innovative company culture that values employee contributions

• Partner closely with sales, support, product, and engineering teams to enhance customer experience
• Oversee customer onboarding and help achieve critical IT objectives
• Act as a trusted advisor, driving product adoption and identifying expansion opportunities
• Monitor customer health and proactively address issues to mitigate risk
• Conduct business reviews to summarize value and growth strategies for customers

• Minimum 2 years of customer-facing experience at a SaaS company
• Technical acumen in IT fields such as User Access Management and security preferred
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Outstanding verbal and written communication skills, especially in a technical environment
• Bachelor's degree (preferred but not required) or equivalent experience

• Experience in crafting Success Plans and conducting business reviews
• Familiarity with Jump Cloud products and services
• A learning mindset with a curiosity for solving complex technical problems
• Proven ability to identify upsell opportunities and contribute to customer retention efforts
• Experience working in a fast-paced, innovative environment

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.