Help Desk Technician at Chipton‑Ross Inc Kansas , MO

Help Desk Technician – Chipton‑Ross Inc., Kansas City, MO.

Chipton‑Ross is seeking a Help Desk Technician for a contract opportunity in Kansas City, MO.

• 1–2 years of recent experience in desktop support or similar technical role
• Proficiency in diagnosing and resolving hardware, software, and network issues in Windows 10/11 environments
• Strong knowledge of Microsoft Office and Office 365 applications
• Familiarity with DNS, Active Directory, and VPNs
• Experience with SCCM, Citrix, VDI, and PC hardware maintenance preferred
• Effective verbal and written communication skills
• Valid state‑issued driver’s license (must be able to operate company vehicle)
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Desktop Support Technician are a plus

• Provide technical support to end users via in‑person, phone, email, and ticketing systems
• Diagnose and troubleshoot workstation, printer, and networking issues
• Install, configure, and maintain operating systems and business‑critical applications
• Assist with workstation setups, relocations, and hardware upgrades
• Support multifunction printers, smartphones, tablets, and specialized equipment
• Perform account management tasks including password resets and access permissions
• Maintain accurate documentation of support activities and resolutions
• Track and manage hardware inventory throughout lifecycle
• Educate end users on troubleshooting techniques and IT best practices
• Ensure compliance with IT policies and security standards
• Contribute to technical documentation and SOP development
• Perform other duties as assigned

Accredited HSD/GED.

Full‑Time