Technology Operations Analyst, Day Shift - Onsite

Overview

Technology Operations Analyst provides front-line support for all Tier 3 IT support. Including system monitoring and troubleshooting of IT Incidents/Requests. Analysts follows established processes and procedures from training plans, knowledge base articles and organizational documentation. Technology Operations Analyst provides customer service to staff on IT related issues, communicates in an accurate and effective manner, and escalates major incidents to Sr and Lead Analysts for guidance when needed.

Analyst is an IT generalist and problem solver across all technologies. Analyst cross-trains with others to prevent single threaded support gaps in an ever-evolving technology landscape. Analyst provides support/analysis of local area networks, software, hardware, phone systems, faxing systems, paging systems, user training/support, knowledge article creation, and new technology project deployments.

This is an onsite role at the main campus in Kansas City. Day Shift: 4, 10-hour shifts, M-F with weekend rotations.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005.

If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

• Conduct day-to-day analysis, provide customer facing IT operations, and fulfill departmental workload in the form of Incidents and Tasks.
• Engages senior team members to resolve operational issues in a timely manner and works to develop new skills through mentorship and escalations.
• Participates on small projects to assist in technical implementation or troubleshooting for net new or expanding efforts at the hospital. Project work is typically well-defined and well documented.
• Identifies process improvements that help drive optimization and simplification in how we support the hospital.

• Bachelor's degree in Computer Science or related field of study and 1-2 years' experience or
• High School diploma, or equivalent, and 5-7 years' experience in lieu of a degree. Experience in customer support and/or Technical Support (preferred).
• ITIL Foundations Preferred
• CompTIA Network+ Preferred
• CompTIA Server+ Preferred
• MCSA or CCNA certification Preferred

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children’s Mercy benefits. Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $31.02/hr, but your salaried offer will be determined based upon your education and experience.

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates.…