Service Desk Representative

Join to apply for the Service Desk Representative I role at HNTB
.

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

• Logs all service desk calls or email requests into the IT Service Management System. Responsible for updating ticket information.
• Diagnose and resolves basic to intermediate hardware, software and network issues. Redirects or escalates incidents and service requests as needed.
• Maintains documentation relating to Information Technology processes and tools for knowledge base purposes.
• Triages and prioritizes new support needs and improves frontline ownership of issues.
• Performs other duties as assigned.

• High School Diploma or GED

• Demonstrates a basic understanding of relevant technologies.
• Follows established policies and procedures to independently respond to and resolve basic service requests, applying a developing level of proficiency in relevant technologies. Communicates clearly and effectively with customers.
• Capable of identifying opportunities for improvement, makes thoughtful, relevant suggestions and contributions to process improvement.
• Embodies a positive attitude and remains actively engaged in daily work. Demonstrates willingness and eagerness to expand knowledge and skill base.

• Associate’s or technical degree in computer science or related field

for benefits information: HNTB Total Rewards

to learn more about Equal Opportunity Employer/Disability/Veteran

Visa sponsorship is not available for this position.

#DG #IT

Locations:
Kansas City, MO (KCI)

Job Type: Regular

Full/Part Time:
Full time

Job Category:
Information Technology Group

ReqID: R-28632

Notice to third‑party agencies: HNTB does not accept unsolicited resumes from recruiters or agencies.