Information Technology Business Analyst

Why Join Our Team?

At Master's, we are in the business of moving people forward, not only in vehicles but also in their careers. We are a fast-growing, innovative transportation company seeking individuals who align with our company values of pursuing excellence, operating with high integrity, having a positive attitude, and being solutions oriented. In our recently expanded headquarters in Kansas City, our employees conduct their work in a 40-acre, state-of-the-art, climate-controlled facility.

We take pride in how we conduct business, and our leadership team values and supports employee growth and advancement, fostering a positive work environment maximized on success. For people looking to build their skills, advance their careers, and grow in their professions, now is the perfect time to be a part of Master's Transportation.

• Generous Paid Leaveand
  12
  
  Paid Holidays.
• Competitive health insurance, dental, vision, company-paid life insurance, and short/long- term disability benefits.
• 401(k) withcompanymatch.
• Flexible Spending and Health Savings Accounts .
• Discountsontravel,entertainmentandmore.
• Investment in Employee Development

This a 100% in-person role, in a professional office setting in South Kansas City, MO. Not eligible for relocation support.

Classification: Exempt

Reports To: Manager of IT Operations

Position Type: Full Time

Work Schedule: M-F 8:00 AM – 5:00 PM

Work Location: Master's Transportation Headquarters, Kansas City, MO

At Master’s Transportation, the Information Technology Business Analyst is the liaison between our client/end-user community and our IT staff; responsible for analyzing and evaluating business processes, systems, and data to identify areas for improvement and provide recommendations for enhancing efficiency and productivity within an organization. They gather and analyze requirements from stakeholders, conduct research, and use various tools and techniques to identify business needs and propose solutions.

The IT Business Analyst also plays a crucial role in facilitating communication between different departments and ensuring that projects are aligned with the overall business objectives. The IT Business Analyst will be integral in Master’s Transportation agile methodology, along with project management activities, such as creating project plans, monitoring progress, and coordinating with stakeholders to ensure successful implementation of initiatives.

Overall, a Business Analyst acts as a bridge between business stakeholders and technical teams, helping to translate business requirements into actionable plans and strategies.

• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data.
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels.
• Translate business needs into user stories, journey maps, and product requirements.
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
• Determine, develop, and trace user requirements for systems in production, to ensure maximum usability.
• Collaborate with internal agents, sales leaders, and cross functional stakeholders to identify pain points and opportunities for growth and expansion.
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties.
• Partner with engineering to deliver intuitive, scalable solutions that improve quoting, onboarding, servicing, and reporting.
• Author and update internal and external documentation and formally initiate and deliver requirements and documentation.
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems.
• Facilitate discovery and planning for new business development initiatives, including pilot programs and strategic partnerships.
• Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions and concerns from managers and executives with…