Enterprise Service Desk
Listed on 2026-10-05
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Zachary Piper Solutions is seeking an Enterprise Service Desk to support a large-scale government IT and cybersecurity program focused on providing enterprise network and technical support services to military personnel, government civilians, and contractors worldwide. This position is on-site in Kansas City, MO
. The Enterprise Service Desk will provide Tier 1 technical support and troubleshooting for end users accessing a global enterprise network environment. Join a mission-critical team supporting the technology infrastructure that enables daily operations across a worldwide organization.
- Provide first-level technical support for enterprise network users and customer systems
- Troubleshoot hardware, software, operating system, network connectivity, and account access issues
- Support desktops, laptops, printers, mobile devices, and multifunction devices (MFDs/MFPs)
- Assist users with Microsoft Outlook, Microsoft Office Suite, and Video Teleconferencing (VTC) technologies
- Document, track, and escalation incidents while delivering excellent customer service
- ESD Mid: 0-6 months of IT support experience OR ESD Senior: 6 months-1+ years of IT support/help desk experience
- Experience supporting desktop hardware, Windows operating systems, Microsoft Office Suite, Outlook, printers, mobile devices, and network connectivity issues
- Strong troubleshooting, customer service, communication, and problem-solving skills
- High School Diploma or equivalent required; additional IT training or certifications are preferred
- Active CompTIA Security+ certification required
- Active Secret Security Clearance required
- Familiarity with NGEN and/or SMIT environments is preferred
- Salary Range:
depending on experience - Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law
- 11 Paid Holidays
- 10 PTO Days
Enterprise Service Desk, Help Desk Support, Technical Support, IT Support Specialist, Desktop Support, Service Desk Analyst, Tier 1 Support, Windows Support, Microsoft Office, Microsoft Outlook, Network Troubleshooting, Desktop Technician, Hardware Support, Printer Support, Mobile Device Support, VTC Support, Security+, CompTIA Security+, Secret Clearance, Customer Support, IT Help Desk, Kansas City MO, Government IT, Enterprise Network Support, NGEN, SMIT, Cyber Security Support
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).