Systems Support Analyst - EEP

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Systems Support Analyst – EEP

FOS
00MN

Operations Technology Management – Kansas City Headquarters or Topeka General Office

Kansas City, MO
Topeka, KS

(Minimum – Midpoint)
System Support Analyst I: $54,400 - $68,000
System Support Analyst II: $66,600 - $83,200
Sr System Support Analyst: $84,500 - $112,600
Lead System Support Analyst: $99,500 - $132,600

Monday – Friday, 8:00 am to 5:00 pm. Additional hours as required.

The Systems Support Analyst –Evergy Energy Partners (EEP) will provide business systems, process, and analytical support for Evergy Energy Partners’ power marketing and trading operations across the front, middle, and back offices. This position serves as a key liaison between business users, portfolio and product leadership, and IT, ensuring that trading, risk, and accounting teams are supported with reliable systems, efficient processes, and actionable information.

Under the direction of the Manager, EEP Systems and Support, the Systems Support Analyst will review business processes and data for inefficiencies, recommend and help implement improvements, document and manage process and system changes, and provide Level 1 and Level 2 support. This role combines business analysis, system configuration, testing, documentation, and end user support, with a focus on disciplined execution, continuous improvement, and high-quality service to EEP stakeholders.

• Develop and maintain “As Is” and “To Be” business process documentation for front, middle, and back office workflows.
• Support continuous improvement efforts, including standardization and simplification of trading, risk, scheduling, settlements, and reporting processes.
• Collaborate with appropriate leaders to review / triage incoming requests and issues.
• Work with customers to gather functional requirements, write clear acceptance criteria, and assist the development team in translating requirements into technical specifications.
• Manage and maintain application configurations, including low code / no code configurations, reference data, and user preferences as approved by product leadership.
• Work with IT and vendor teams to understand technical design and ensure that business needs are accurately reflected.
• Own the lifecycle of test cases, including creation, maintenance, execution, and traceability to requirements.
• Perform solution testing and validation and/or coordinate testing with super users, including determination of the appropriate level of testing rigor based on change risk.
• Document test results, defects, and retest outcomes and work with IT to ensure timely resolution.
• Execute post release production validation to confirm that solutions function as intended.
• Assist in preparing content for release notes and end user communications for system releases.
• Develop and maintain training artifacts such as user guides and quick reference materials.
• Support execution of change management and training plans.
• Schedule, prepare, and deliver training for new functionality, process changes, and onboarding.
• Provide Level 1 and Level 2 support for EEP systems, serving as an initial point of contact for end users, troubleshooting issues, recreating problems, and ensuring accurate severity/priority assignment.

A bachelor’s degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or related field is preferred. Direct experience may be substituted for education; preference for experience related to functional design and implementation of computer systems and software implementations,…