Embedded Banking Support Analyst

The Embedded Banking Support Analyst is a key member of the Product Support team, reporting to the Manager of Business Solutions. This role is responsible for managing fintech support, coordinating issue resolution, and ensuring the smooth operation and compliance of applications and processes that support fintech partners. The ideal candidate will be highly collaborative, detail-oriented, and skilled in communication, analysis, and project management.

• Manage fintech support independently and within cross-functional teams.
• Coordinate and communicate root cause analysis of process and application errors, developing and implementing plans to address systemic causes.
• Provide support for fintech applications, ensuring successful integration and reconciliation for each onboarded fintech partner.
• Collaborate with business unit partners and IT associates to prioritize and deliver on fintech service requests.
• Act as a project leads to planning and execution of various projects as needed.

• Manage fintech support independently and within cross-functional teams.
• Coordinate and communicate root cause analysis of process and application errors, developing and implementing plans to address systemic causes.
• Provide support for fintech applications, ensuring successful integration and reconciliation for each onboarded fintech partner.
• Collaborate with business unit partners and IT associates to prioritize and deliver on fintech service requests.
• Act as a project leads to planning and execution of various projects as needed.

• Create and maintain documentation for fintech business, technical, and support processes.
• Conduct routine reviews of business and support processes to ensure alignment with organizational and partnership goals.
• Engage in continuous improvement activities to enhance efficiency and effectiveness of support processes.

• Engage stakeholders to ensure compliance with all regulatory, legal, and organizational requirements.
• Leverage strong communication skills to interact effectively with internal stakeholders and external partners, including the ability to influence stakeholders at all levels.

• Ensure positive client experience by working flexible hours as needed, including evenings and weekends.
• Protect client and bank information confidentiality and adhere to company policies.
• Communicate and uphold the company’s mission, vision, and values (Pillars of Success).

• Complete monthly training to maintain knowledge of regulatory requirements, policies, and procedures.
• Perform additional duties as assigned.

• Regular attendance at the assigned worksite or remote location during working hours.
• Flexibility to work extended hours as needed to support business needs.

The Embedded Banking Support Analyst position pays a minimum of $75,000.

Full‑time associates are eligible for our benefits package:

• Medical
• Vision
• 401(k) plan
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

• Strong verbal and written business communication skills.
• Basic business analysis and project management skills (preferred).

• Bachelor’s degree or equivalent experience in accounting, business administration, computer science, or a related field.
• Familiarity with financial products, services, and/or banking operations.
• Experience with accounting and bank compliance applications (preferred).
• Familiarity with IT Service Management principles or willingness to…