Manager of Network and Infrastructure

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POSITION TITLE: Manager of Network and Infrastructure, full-time, with benefits

PURPOSE STATEMENT
The job of Manager of Network and Infrastructure is done for the purpose/s of providing strategic and people leadership for the Network, Systems and Infrastructure teams; developing team leads and staff; setting direction and priorities for the District's enterprise technology environment; ensuring secure, reliable and resilient services across data centers, servers, cloud platforms, wired and wireless networks, Internet and telecommunications services, cybersecurity, backup and recovery, physical security technology, low-voltage cabling and fiber infrastructure;

leading major initiatives and continuous improvement; and partnering with Technology Services and district leaders to deliver technology that supports teaching, learning, safety and district operations.

ESSENTIAL FUNCTIONS

• Builds positive working relationships with team members, vendors and other departments for the purpose of working collaboratively toward Technology Services and district goals.
• Creates a collaborative, service-oriented and innovative team culture for the purpose of attracting, motivating and retaining employees who deliver excellent service to district customers.
• Supervises assigned staff, including the leads for the Network, Systems and Infrastructure teams, for the purpose of setting clear expectations, delegating work at the appropriate level, evaluating performance, supporting professional growth and building strong teams.
• Communicates the district and Technology Services mission, vision and strategy to assigned teams for the purpose of translating organizational priorities into clear goals, service expectations and team plans.
• Defines strategic direction, technical standards and multiyear roadmaps for the Network, Systems and Infrastructure teams for the purpose of aligning services and investments with the strategic objectives of Technology Services and the district.
• Leads daily operations through assigned team leads for the purpose of promoting clear ownership, effective coordination, timely decisions and consistent service delivery.
• Establishes clear roles, documentation, cross-training and knowledge-sharing practices for the purpose of building team capacity, continuity and resilience.
• Coordinates the integration of network, systems, infrastructure and related Technology Services functions for the purpose of providing secure, efficient and streamlined services to district customers.
• Oversees the availability, performance and reliability of district data centers, enterprise systems, cloud platforms, print services, wired and wireless networks, Internet services, telecommunications and intercom systems for the purpose of supporting uninterrupted district operations.
• Directs response to major incidents, recurring problems and service escalations for the purpose of restoring services quickly, communicating effectively and preventing recurrence.
• Oversees cybersecurity, access controls, backups, disaster recovery and business continuity planning for the purpose of protecting district systems and data and maintaining operational resilience.
• Guides capacity, lifecycle, licensing, redundancy, monitoring and preventive maintenance planning for the purpose of sustaining reliable services and making responsible long-term investments.
• Oversees physical security technology, low-voltage cabling, data closets and racks, and district fiber infrastructure for the purpose of supporting safe, reliable and well-maintained facilities and connectivity.
• Leads major projects and technology changes using appropriate project and service management practices for the purpose of providing visibility, accountability and successful implementation.
• Serves as an active participant in the Technology Services leadership team and partners with the Chief Technology Officer for the purpose of developing strategy, priorities, budgets, policies and resource plans.
• Collaborates with district leaders, including Operations, Safety and Security and Academic Services, for the purpose of understanding needs, coordinating resources and…