Technology Support Specialist

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POSITION TITLE: Technology Support Specialist I, full-time, with benefits

SALARY: No less than $26.38 per hour

PURPOSE STATEMENT
The job of Technology Support Specialist I is done for the purpose/s of installing, upgrading and configuring workstations within the District; resolving software and hardware problems; developing and delivering job aides; and setting passwords and security levels.

REPORTS TO: Lead Technology Support Specialist

ESSENTIAL FUNCTIONS

• Administers district policies regarding use of computers and data access (e.g. updating virus software, set passwords, etc.) for the purpose of ensuring compliance with district policy and departmental guidelines.
• Develops user job aids and on-line library of supplemental instructions for the purpose of enhancing staff ability to utilize computer software applications.
• Installs PC servers, print drivers, scanners, etc. for the purpose of ensuring availability for use by District personnel.
• Interacts with the District network for the purpose of installing, configuring and troubleshooting work stations.
• Maintains a variety of manual and electronic files and/or records (e.g. permission levels, network identification, security access, licenses, work logs, etc.) for the purpose of documenting activities, providing reference and audit trails.
• Monitors the status of the District's wide area network for the purpose of ensuring availability of network files and peripheral devices.
• Participates in meetings, workshops and/or trainings for the purpose of conveying and/or gathering information required to perform job functions.
• Performs initial workstation computer, peripheral and server set-ups (e.g. installation, testing, configuring, assigning passwords, security clearances, imaging, etc.) for the purpose of meeting the computer processing needs of the users.
• Prepares a variety of written materials (e.g. procedures, documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Provides training and in-service in general computer use, software applications, and file server operations for the purpose of ensuring the efficient use of computers and/or software application.
• Researches software applications for the purpose of recommending standardized applications in accordance with the district's technology goals.
• Responds to requests for help, repairs, training, and/or upgrades, etc. by telephone or email for the purpose of providing information, scheduling appointments and/or referring to alternate resources.
• Responds to inquiries from a variety of district personnel for the purpose of providing support, technical advice and operational assistance.
• Trains and assists personnel in the proper use of district technology resources for the purpose of ensuring their ability to use new and/or existing processes.
• Troubleshoots user issues with computer workstations and servers (e.g. questions about application software, connectivity issues, peripheral malfunctions, etc.) for the purpose of providing immediate assistance to users for problem resolution.

OTHER FUNCTIONS

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
• Trains personnel for the purpose of ensuring their ability to use new and/or existing processes.

JOB REQUIREMENTS: Minimum Qualifications

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