Systems Administrator; Entry; Information Services & School of Dentistry

This position will be part of the UMKC Information Services Teamwith a dotted line to the School of Dentistry.

The Support Systems Administrator (Entry) supports a highly specialized academic and clinical dental environment with an emphasis on advanced graphics, 3D dental imaging, digital dentistrysystems, and rapidly evolving instructional technology. This role requires strong technical competency, curiosity, and a willingness to explore, test, and support emerging technologies in a productionsetting. The ideal candidate is comfortable working in a faste-paced, hands-on environment where experimentation, calculatedrisk-taking, and adaptability are essential.

• Install, configure, and maintain desktop and workstationcomputers, including high-performance systems used for 3
  
  Dimaging, dental CAD/CAM, and advanced graphics workflows, including3D scanners, mills, and associated dental fabricationtechnologies .
• Install, maintain, and support printers, scanners, and peripherals
  , including output devices used for dental imaging and fabrication.
• Install, maintain, and troubleshoot Audio/Visualequipment in classrooms, clinics, simulation labs, and conference rooms.
• Provide onsite classroom and clinical technology support
  , including real-time troubleshooting duringinstruction, exams, and demonstrations.
• Provide first-line in-person, telephone, and remote support for faculty, staff, and students.
• Support users via remote support tools (e.g., Bomgar)for both instructional and clinical systems.
• Install, configure, update, and support desktop and specialized dental software
  , including imaging, exam, and instructional platforms.
• Ensure systems meet security, stability, and availability requirements in coordination with campus IT and compliance guidelines.
• Create, manage, and troubleshoot user accounts andgroups for dental systems such as Axium, MiPACS, and related clinical applications .
• Assist with management and administration of on-boarding of new students, faculty and staff including assignment and renovation of resources, access and credentialling.
• Support instructors, students, and staff with Exam Soft andother assessment platforms .

• Support special projects related to simulation labs, digitaldentistry, and emerging teaching technologies .
• Assist with integration between dental systems
  , imagingplatforms, and campus infrastructure.
• Assist with lifecycle planning for hardware and software inrapidly changing technical environments.
• Support and maintain research computers and specializeddevices
  , including non-standard hardware and faculty-builtsystems.
• Participate in planning, testing, and roll-out of newinstructional, clinical, and imaging technologies .
• Document system configurations, procedures, and supportworkflows for continuity and knowledge sharing.
• Collaborate with faculty, researchers, vendors, and campus ITteams on technology pilots and proof-of-concept projects
  .
• Troubleshoot complex or unusual technical issues where nopredefined solution exists.
• Provide informal training and guidance for faculty, students,and staff on effective use of supported technologies.

8:00am - 5:00pm, Monday through Friday

• Experience with or strong interest in 3D imaging, modeling,scanning, or visualization technologies .
• Familiarity with advanced graphics, GPUs, and performance tuning .
• Strong experience with Windows desktop and workstationenvironments .
• Working knowledge of Active Directory, Group Policy, file shares, and permissions .
• Experience supporting A/V systems
  , including projectors,displays, cameras, and control systems.
• Comfort troubleshooting hardware, drivers, firmware, and software interactions .
• High technical competence with the confidence to exploreunfamiliar systems.
• A “builder” mindset —someone who enjoys assembling,modifying, and optimizing hardware.
• Comfortable taking calculated risks to solve problems ortest new solutions.
• Thrives in a fast-paced, rapidly changing environment
  with shifting priorities.
• Curious, adventurous, and willing to learn by doing.
• Strong problem-solving and diagnostic skills.
• Communicates effectively with both technical and non-technicalusers.
• Works well independently and as part of a collaborative support team.
• Maintains a service-oriented mindset in a teaching, clinical,and research setting.
• Have a driver's license, cell phone with data, and be able tolift 40 lbs.

• Exposure to dental imaging systems, medical imaging,…