Systems Administrator; Expert; Information Services & School of Dentistry

This position will be part of the UMKC Information Services Teamwith a dotted line to the School of Dentistry.

The Support Systems Administrator (Expert) provides advanced technical leadership and hands-on support for a highly specializedacademic and clinical dental environment. This role leads thedesign, integration, and optimization of systems supporting advanced graphics, 3D dental imaging, digital dentistry workflows,and enterprise clinical platforms.

This position requires deep technical expertise, strong judgment,and a willingness to explore emerging technologies in a productionsetting. An individual in this role is expected to take initiative,guide technical direction, mentor others, and operate effectively in a fast-paced, evolving environment where adaptability and thoughtful risk-taking are essential.

• Set up, configure, and maintain 3D scanners, mills, and associated digital dentistry hardware .
• Manage Group Policy Objects (GPOs) and user permissions and resources, including network shares and printers, across clinical and academic systems.
• Set up and maintain physical and virtual server environments
  , storage systems, and structured data environments, ensuring optimal performance, security, and availability.
• Administer electronic dental record (EHR) systems
  ,including axiUm, Ortho II, Viewpoint, and Dentrix
  , with emphasis on integration, reporting, and performance.
• Administer MiPacs PACS x-ray storage and imagingsystems.
• Write advanced scripts using Power Shell and Python forserver provisioning, automation, and configuration management.
• Lead incident management
  , including root-cause analysis and long-term remediation, including development of, testing, and maintenance of disaster recovery (DR) and business continuity plans
  , including regular validation and improvement.
• Document system changes, configurations, and updates to ensure accountability and continuity.
• Coordinate with IT staff and institutional partners on
  complex troubleshooting and system improvements .
• Mentor and guide junior IT staff, providing technical direction and knowledge sharing.

• Contribute to system integration efforts across dental,academic, and enterprise platforms.
• Participate in evaluation and implementation of new clinical, instructional, and imaging technologies .
• Manage user access, permissions, and credentialing
  across multiple systems.
• Monitor system performance
  , respond to alerts, and proactively address risks.
• Image and deploy computers, including specializedhigh-performance and imaging workstations.
• Administer and troubleshoot printer queues and print services .
• Install, support, and maintain research computers,specialized devices, and non-standard hardware configurations
  .
• Provide in-person and remote support for faculty, staff,and students using tools such as Bomgar .
• Provide Exam Soft online testing support for students and faculty.

8:00am - 5:00pm, Monday through Friday

• Familiarity with 3D imaging, CAD/CAM systems, scanners,visualization tools, or medical/dental imaging environments
  .
• Demonstrated ability to manage and troubleshoot complex hardware/software integrations .
• Experience applying and evaluating AI tools to enhance system administration, automation, troubleshooting, or user support.
• Experience building and supporting high-performanceworkstations
  , including systems optimized for graphics,rendering, or imaging workloads .
• Advanced experience with Windows server and workstationenvironments .
• High level of technical judgment and the ability to operate independently on complex issues.
• A builder and optimizer mindset - comfortable designing, modifying, and improving systems.
• Willingness to take calculated, thoughtful risks toadvan…