Service Desk Specialist

As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions — finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being.

As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions — finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being. Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency.

This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples’ lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals!

• Create new hire boxes. Setup and troubleshoot new hire classes
• Monitor Tier 1 ticketing que to ensure timely resolution of problems while ensuring that customers are satisfied. Verify tickets get linked to the correct boards for resolution
• Participate in the incident response process which involves investigating and troubleshooting issues, communicating key findings, and resolving issues; communicate in chat for direction as needed
• Help test, facilitate and assist in projects with provided instruction as they arise
• Maintain and update company processes, procedures, system standards, documentation, knowledge base articles, and other resources related to the Service Desk
• Install and support office audio and visual equipment.
• Participates in training and professional development sessions.
• Accurately and effectively communicates pertinent information to the appropriate stakeholders.
• Participate in on-call rotations and triage or resolve critical issues that come up outside of standard working hours along with workroom duties
• Demonstrates curiosity in customer service, proactively seeking improvements and questioning existing methods to find better solutions.
• Solves problems and makes decisions on a daily basis relative to Service Desk responsibilities.

• Ability to think through a problem from multiple viewpoints.
• Teachability, in technical, and customer service areas.
• Exemplify the desired culture and philosophies of the organization.

• Degree not required / 1-3 years related experience

• Customer service, Hardware/Software troubleshooting
• Knowledge of Okta and Jira.
• CompTIA A+ is a plus

• Operating in alignment with policies and standards
• Ensuring acquisition and procurement follows security standards
• Promoting and supporting alignment with security standards for all areas of responsibility
• Reporting Security Incidents
• Completing assigned training
• Protecting assigned organizational assets

• Competitive compensation Medical, Dental and Vision benefits after a short waiting period
• 401k matching program
• Generous paid time off program with an additional company break during the holidays
• Annual Volunteer Time Off (VTO) and a donation matching program
• Life Insurance Employee Assistance Program (health & well-being on and off the job) Rewards and Recognition
• Maternity and Parental Leave Training program and ongoing support throughout your entire Spring Venture Group career
• Diverse, inclusive & welcoming culture
• Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans

Spring Venture Group is an Equal Opportunity Employer

Spring Venture Group is an Equal Opportunity Employer