Service Desk & Build Room Engineer

Build Room & Service Desk Engineer

Complete Technology Services (CTS) is a managed service provider supporting businesses throughout the Midwest. This role builds, configures, documents, tests, and deploys client computers according to CTS standards and client-specific requirements. When deployment work is unavailable, the technician supports the Service Desk by resolving hardware, software, desktop, and access-related issues. The ideal candidate is organized, detail-oriented, process-driven, and committed to exceptional customer service.

Compensation: $48,

• Computer Build & Configuration:
  Build, configure, image, and deploy desktops, laptops, and endpoint devices according to CTS and client standards. Install Windows, Microsoft 365 applications, security tools, business applications, printers, drivers, and other required software.
• Deployment & Endpoint Management:
  Use imaging, provisioning, scripting, and automated deployment tools, including Microsoft Intune and Windows Autopilot when applicable.
• Hardware & Inventory:
  Receive, inspect, inventory, asset-tag, label, and stage equipment. Deploy computers and peripherals, including data transfers, user profiles, docking stations, monitors, and printers.
• Quality Assurance:
  Test devices to verify hardware, software, security controls, connectivity, updates, and client-specific configurations before deployment.
• Documentation:
  Maintain accurate client-specific build procedures, configuration standards, asset information, deployment activity, and support records in approved PSA and documentation systems.
• Deployment Coordination:
  Coordinate with Service Desk, project, account, and client teams to ensure equipment readiness, scheduling, and delivery expectations are met.
• Service Desk Support:
  Handle assigned tickets when deployment work is unavailable, including workstation troubleshooting, password resets, software installations, printer support, account assistance, and general end-user issues. Own tickets through resolution or appropriate escalation while keeping users informed.
• Customer Service & Process Improvement:
  Provide professional, responsive support; identify opportunities to standardize, automate, and improve build and deployment processes.
• Service Levels & Availability:
  Meet client SLAs, internal priorities, and deployment schedules. Be available for occasional evening or weekend work as needed.
• Perform other duties as assigned.

• Two or more years of IT support, computer deployment, desktop support, or service desk experience preferred.
• Experience building, configuring, and deploying computers in a business environment.
• Strong knowledge of Windows 10/11 installation, configuration, updates, drivers, and troubleshooting.
• Experience installing and supporting Microsoft 365 applications and assisting with user accounts and licensing.
• Microsoft Intune, Windows Autopilot, or other endpoint management platform experience preferred.
• Working knowledge of computer hardware, monitors, docking stations, printers, peripherals, and business technology.
• Ability to install, configure, and troubleshoot productivity, security, and line-of-business applications.
• Basic understanding of TCP/IP, DNS, DHCP, VPNs, and wired and wireless connectivity.
• Strong technical documentation, customer service, communication, organizational, and time-management skills.
• Attention to detail and the ability to manage multiple priorities, work independently with minimal supervision, and collaborate effectively with a team.
• Connect Wise Manage or similar PSA platform experience preferred.
• Reliable transportation and a valid driver's license may be required for client deployments.
• CompTIA A+, Network+, Microsoft Fundamentals, or related certifications preferred.