Vice President | Infrastructure and Security Operations

Job-:
Kansas City, MO, United States;
Cleveland, OH, United States Workplace:
Hybrid Posted: #LI-CM #LI-Hybrid Qualifications

Minimum Qualifications Bachelor’s degree required
10 years of experience in related field5 years supervisory experience

Ability to manage deadlines

Ability to work on multiple assignments and prioritize accurately

Proficient use of applicable technology

ResponsibilitiesCBIZ Benefits & Insurance is separating from CBIZ and must stand up its own secure, resilient technology foundation. The VP of Infrastructure and Security Operations will own cloud infrastructure and computing, network, and end-user computing including the service desk, telecommunications, and security operations. You will lead the move off CBIZ-provided infrastructure and the transition services agreements (TSAs), and build a small, nimble team that relies on managed service providers (MSPs and MSSPs) and strong partner relationships.

The role puts simplicity, automation, and AI to work to reduce cost while protecting sensitive data.

Essential Functions & Primary Duties Strategy Set  the mission, vision, and strategy for infrastructure and security operations, aligned with the CIO's technology vision and the business plan Define enterprise standards and architecture for cloud, network, end-user computing, and telecommunications

Evaluate current and future infrastructure needs and publish a multi-year platform roadmap

Use next-generation solutions to reduce costs and increase simplicity, including automation and AIDevelop and maintain a disaster recovery and resiliency strategy for critical systems

Carve-Out Execution Lead infrastructure separation from CBIZ, including tenant and domain separation, network and connectivity build, Day-One readiness, and standalone operations

Manage TSAs and define exit criteria, so that dependence on CBIZ ends on a commercially bounded schedule

Work with the Applications leader on sequencing, data separation, and cutover

Operations and Service Delivery Create and manage the service desk, including the service model, tooling, staffing, and employee experience

Create and manage critical operational metrics and SLAs, with regular reporting on availability, incident response, and service quality

Oversee monitoring, maintenance, upgrade, and administration of all IT systems, using ITIL-aligned practices

Manage contact center and telephony infrastructure in partnership with the business, including the Genesys platform where applicable

Implement process improvements and automation to reduce manual work and operating cost Security and Safe AI Enablement Design and implement zero trust environments, including identity, device, network, and data controls

Lead security operations, including endpoint protection, monitoring and response, vulnerability management, and identity and access management

Enable the organization to use AI solutions safely and effectively, with governance that protects sensitive data (PII and client and carrier data)
Build and maintain controls and audit evidence for SOC 2, and PHI/PII requirements

Partners, Vendors, and Team Select and manage MSP and MSSP services and manage onshore and offshore teams

Apply procurement rigor to every vendor decision, including requirements, competitive evaluation, contract terms, and SLAsBuild strong, strategic partner relationships that create value and resilience for the company

Build and lead a small, nimble team that depends on MSP services, with clear ownership and accountability

Support the technology intake process so infrastructure demand is tied to a strong business case and priority

Financial Management Own the infrastructure and security operations budget, including capex and opex

Preferred Qualifications Experience in Benefits, Insurance, or financial services.

Private equity or sponsor-backed company experience, including board and sponsor reporting

Experience with telecommunications and call center technology, including Genesys

Experience with large enterprise platforms such as Service Now and Salesforce Relevant certifications (for example CISSP, CISM, ITIL, or cloud certifications)
Bachelor's degree in a technical field; advanced degree a plus
10+ years leading infrastructure, cloud, and operations teams at a senior level

Experience leading a carve-out, divestiture, or TSA-based separation

Experience selecting and managing MSP and MSSP services, and managing onshore and offshore teams

Experience designing and implementing zero trust environments

Experience…