Associate Implementation Engineer- Kansas

Careers Associate Implementation Engineer
- Kansas City

* The recruiting process for every candidate and position includes at least one video zoom or in person meeting with an Ascender. We do not use Signal Messenger.

The Associate Implementation Engineer works at the intersection of software implementation, technical support, engineering, and education. In this role, you will become a go-to technical expert on how the Ascendco platform is deployed, configured, connected, and supported in fast-moving, complex, and critical healthcare environments.
You’ll work alongside our Client Success Managers, Implementation Specialists, and more experienced Implementation and Interface Engineers to support the technical side of client implementations. While others on the implementation team lead the broader implementation process, you will focus on helping hospital IT teams successfully deploy and support the Ascendco platform.
You’ll begin by supporting and shadowing technical implementations, go-lives, and complex technical support issues, progressing toward independently owning technical implementation work as your expertise grows. This includes system configuration, deployment, networking, printers, infrastructure requirements, troubleshooting, and coordination with client IT teams.
Along the way, you’ll work closely with our Software Engineering team, help troubleshoot complex issues, and create and improve technical documentation that empowers both our clients and internal teams to work effectively with the Ascendco platform. This role leans toward new client implementations. Most of your time will be spent working with hospital IT teams to get the platform deployed, configured, and connected at sites coming onboard for the first time.

You’ll work alongside the Client Success Managers and Implementation Specialists leading those projects. You’ll also help with Tier 2 support and expansion work for existing clients, but implementation is the center of the job.

• • Work closely with our Software Engineering team to develop deep expertise in our existing software modules and new modules as they are developed.
  • Support the technical implementation of the Ascendco platform, including system configuration, deployment, printers, networking, infrastructure, and other technical requirements.
  • Partner with Client Success Managers and Implementation Specialists to execute the technical and IT work streams of client implementations, providing clear updates on progress, dependencies, risks, and technical requirements.
  • Work directly with client IT teams to communicate infrastructure, networking, security, and other technical requirements and guide them through implementation tasks.
  • Shadow experienced Implementation and Interface Engineers on increasingly complex technical implementations and integration projects, building toward independent ownership of technical implementation work.
  • Help protect Software Engineering capacity by partnering with our Support team to investigate and resolve Level 2 and other complex technical support requests.
  • Troubleshoot technical issues by understanding how the platform’s components work together and using available administrative, configuration, diagnostic, and support tools to investigate and resolve problems.
  • Participate in QA and testing as new functionality is developed, deployed, and operationalized.
  • Serve as part of the feedback loop between Software Engineering, Client Success, Implementation, Support, internal subject matter experts, and our clients as the platform continues to evolve.
  • Build and maintain technical documentation and educational resources describing how our software is deployed, configured, supported, and used.
  • Spend approximately 25% of your…