Support Engineer - Configuration

Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week)

US Citizenship required and must be able to obtain Public Trust Clearance and/or any other clearances required by our client(s)

The Support Engineer I – Configuration provides post implementation and sustainment support for assigned Oracle Health products. This role partners with customers to understand and complete configuration change requests within their domain, including design additions or modifications, testing, validation, and ongoing support.

• Serve as a primary customer contact through phone or electronic channels.
• Gather requirements, document, configure, test, and validate approved customer change requests.
• Provide support for design additions or modifications and communicate progress and resolution throughout the request lifecycle.
• Troubleshoot and resolve routine configuration and technical issues; escal…
• Coordinate with peers to report and support resolution of product design, reliability, maintenance, or defect concerns.

• Maintain accurate service request, change request, and product documentation.
• Use and contribute to troubleshooting guides, configuration documentation, and Knowledge Base articles.
• Partner with internal teams and stakeholders to address customer situations and technical issues.
• Build knowledge of assigned Oracle product ecosystems and customer environments.

• Use automation and AI assisted tools to investigate common issues, identify root causes, and improve efficiency.
• Identify opportunities to improve change request workflows, support processes, documentation, and best practices.
• Monitor assigned service performance metrics and complete work within established timelines.

• Follow established procedures to prioritize tasks, troubleshoot common issues, and elevate concerns as needed.
• Collaborate with team members to support customer and business needs.
• Continue developing configuration, product, and technical support knowledge through training, feedback, and hands on experience.
• Provide oral and written translation support for technical and non technical inquiries, as needed.