Field Adjuster - Providence, RI

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, airbags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Join Our Team as a Field Auto Adjuster – Where Every Day Brings a New Challenge! Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard.

You’ll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in‑person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on‑site or collaborating with body shops and service providers, you'll enjoy a fast‑paced, hands‑on role that keeps you engaged and on your toes.

If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

• 18 months+ experience in auto collision estimating using CCC or Mitchell.
• High School Diploma or GED.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver’s license and willingness to travel as part of the job requirements.

A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!

The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB) claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.

The Problem Solver – you’ll utilize multiple tools to get the job done in a fast‑paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder – Your Eye for Detail Keeps Everything on Track – In this role, you’ll ensure claims are documented accurately and in line with policy agreements. Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.

• This position is a field‑based role. Eligible locations: RI and/or MA.
• Eligible for a monthly internet stipend of $80.

Based on our Company Car Guidelines, this role may qualify for a company car. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work. Training will take place for one week in Wheeling, IL.

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets (Appraiser’s license required in RI).
• All required licenses must be obtained within 60…